Engineering Manager

About Us
Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We're a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.

We're profitably run and are backed by notable investors. K1 Capital led our most recent rou of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity
As an Engineering Manager, you will have an impact on our technical architecture, product, team as well as culture. You not only have the chance to use your technical expertise to take on and provide technical leadership to major projects but also manage a team of smart engineers to create business impact. You not only optimize your own code but make sure engineers are able to optimize theirs. You would contribute to the product strategy and help develop your team.

What you will be working on?

• Driving product implementation from conceptualisation to delivery. This would involve planning and breaking down projects, leading architectural discussions and decisions, building high quality documentation and architecture diagrams, and driving the execution end to end.
• Own the development practices, processes, and standards for your team
• Own the technical architecture, drive engineering design, and shoulder critical decisions
• Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt
• Work effectively with a cross-functional team of product managers, designers, developers, and QA
• Own the communication of the team's progress and perception of the team itself
• Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution
• Collaborate with Talent Acquisition to drive sourcing, screening, interviewing, and recruitment of the right talent for your team
• Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery
• Own the morale of your team, unblock them at critical junctures, and break ties in a timely manner
• Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers
• You will nurture and grow the team in order to deliver path-breaking solutions, as outlined above, for the business in the coming years

What we are looking for?

• 8+ years of total relevant experience with a minimum of one year of actively managing and owning the delivery of a high-performing engineering team.
• Bachelor's Degree in a technical field
• Ability to work in a very fast paced environment with high degrees of vagueness.
• Excellent database knowledge and data modeling skills
• Excellent leadership skills to manage and mentor teams
• Experience designing and implementing distributed systems
• Superior management skills to manage multi-engineer projects and experience in delivering high-quality projects on time
• Track record of individual technical achievement
• Excellent command in CS fundamentals and in at least one interpreted language (PHP / Python / RoR)
• Experience developing software in a commercial software product development environment
• Experience leading teams that built software products for scale
• Excellent communication skills, open, collaborative, and proven team player
• Experience working with global customers and experience with agile processes and Serverless Architecture is a plus
• RoR experience is plus.