Client Service Associate I

2 days ago

Bengaluru, Karnataka, India JPMorgan Chase Full time

Join a global leader in Equities Operations, where we empower clients to trade cleared products seamlessly through exchanges and central counterparties. 
Be part of a team that delivers comprehensive clearing, margin, and client service solutions across multiple markets and currencies.   Job Summary 

As a Client Service Representative within the Cleared Margin Client Service Team in Prime Financial Services, you play a key role in managing margin settlements for Futures & Options and OTC Cleared Products in the Equities Markets department. You will collaborate with a global team across Bangalore, Bournemouth, Chicago, and Singapore, handling both client service and operational responsibilities. Your work ensures the mitigation of counterparty risk and supports a controlled environment for CCP trading cleared activity.

Job Responsibilities

  • Book client-agreed margin and respond to incoming margin calls by comparing requests to JP Morgan's exposure and agreeing on asset movements.
  • Follow up on counterparty failed settlements and investigate disputed margin requirements.
  • Assess and authorize margin calls, settlements, and adjustments for both Futures & Options and OTC Cleared Products, ensuring accuracy and compliance.
  • Evaluate margin requests against exposure and risk parameters, escalating discrepancies or concerns according to regulatory and internal guidelines.
  • Ensure all margin approvals adhere to relevant regulations and internal policies, participating in periodic reviews and audits.
  • Resolve incoming queries regarding client portfolios, including trade breaks, interest calculations, commissions, and eligibility.
  • Escalate issues accurately and appropriately in line with regulatory requirements.

Required Qualifications, Skills and Capabilities 

  • Demonstrate 8+ years of external client services experience or similar experience interacting with senior internal clients and building effective relationships with diverse stakeholders.
  • Possess working knowledge of OTC derivative products, Futures and Options, or a similar background.
  • Exhibit a high level of accuracy, attention to detail, and strong numeracy skills, with proficiency in Outlook, Excel, and Word.
  • Communicate confidently with clients and stakeholders, delivering feedback and adhering to strict deadlines and procedures.

 Preferred Qualifications, Skills and Capabilities

  • Display strong risk and control awareness, with the ability to challenge stakeholders when necessary.
  • Show proven ability to work under pressure and meet strict deadlines.
  • Act as a dynamic and proactive team player, contributing to team efficiency.
  • Apply strategic thinking and problem-solving skills to develop solutions and implement process improvements.

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