Account Manager _ Mohali Office, India

Hybrid role – Candidate must reside within a drivable distance to our Mohali office

What You'll Do:

As an Account Manager, you will be an integral part of fueling the continued growth of our business by leading, crafting, and executing strategies associated with selling our financial operations, people operations, and risk services.

A successful Account Manager at Escalon is connected in the entrepreneurial and tech ecosystem, has great people skills, the ability to articulate our value proposition, and that can identify opportunities and close business.

Day-to-Day Responsibilities also include:

• Establish, develop, and maintain positive business and customer relationships
• Network with entrepreneurs, founders and start up people at events and co-working locations
• Build quality relationships with key service providers in order to generate referrals
• Perform needs analysis of potential clients
• Coordinate sales effort with cross-functional team members within the US and India.
• Prepare proposals that present, promote, and sell our services using solid arguments to prospective clients
• Manage the sales pipeline updates
• Achieve agreed upon sales targets and outcomes within schedule

Must Haves:

• 5+ years as an account manager or sales representative
• Understanding of finance and accounting concepts, including payroll, tax, and
• Oral and Written Communication—
• English proficiency, demonstrated both written and in verbally
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Professional phone presence. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
• Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Relationship Management—Builds trust, respects the needs of others, takes the time to understand the other person's point of view, speaks the client's language, understands what drives them, and knows exactly when to translate what you know into action.
• Work Environment – Has the ability to work effectively within a remote setting with the expectation to visit client locations and attend associated events.
• Travel – This role has an expectation of up to 25% travel.
• Technology – Well versed in Microsoft Office suite and familiarity with BRM and CRM practices.

Escalon Services is a Business Process Management (BPM) company that provides Essential Business Services (EBS) through a tech-enabled platform to small- and medium-sized businesses (SMBs) and startups. The Company enables its clients to spend less time on "back office" functions and provides the value and insight that enables clients to spend more time focusing on delivering value and moving their businesses forward. With a US-based remote workforce and global delivery team in India, Escalon's solution fills a widening service gap in the SMB market, underpinned by (i) increasing demand for quality insights in an increasingly competitive marketplace (ii) decreasing supply of CPAs and quality in-house talent and (iii) the cost frictions associated with scaling internal back-office teams as businesses grow. For more information on Escalon: https://escalon.services/

Since founding, the company has executed both on an organic and M&A strategy to expand service offerings and drive revenue expansion opportunity through cross-sell/up-sell. Before partnering with New Harbor Capital in late 2022, Escalon completed two significant acquisitions which tripled the revenue of the company and expanded the FinOps capabilities of the platform. Continued corporate development is a key value driver for the business going forward, with a highly fragmented market of service providers, often individually unable to scale due to lack of technology-enablement and offshore capabilities.

In late 2022, New Harbor Capital made a growth equity investment in Escalon Services.

About New Harbor Capital

New Harbor Capital is an experienced, lower middle-market private equity firm that seeks to partner with growth-minded, founder-owned companies. Based out of Chicago, New Harbor Capital is committed to optimizing the growth potential of its portfolio companies while respecting their long-term visions. The firm was founded on the belief that mutual respect and collaboration lead to successful outcomes. New Harbor recognizes the importance of finding the right partner, and the firm is committed to helping its portfolio companies and their leadership maximize both personal and financial goals.

As a strategic partner, New Harbor taps into decades of experience to guide businesses through challenging economic cycles and market conditions. New Harbor Capital has raised over $750M in capital across three funds and focuses on tech-enabled services, healthcare, and education services.