Specialist, Trust

3 days ago

Pune, Maharashtra, India Zocdoc Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Your Impact on our Mission:

Zocdoc's most important asset is our people. As a Trust & Safety Specialist, your mission is to promote patient and provider trust in the platform and protect the integrity of the marketplace by detecting, reporting, and acting on abusive user behavior. As a member of this function, you'll be tasked with moderating user-generated content on Zocdoc, as well as classifying reports and taking action on situations involving users who are suspected of violating the Community Standards. You will work in partnership with the U.S. Trust & Safety Associates and support additional Trust & Safety workflows to keep pace with Zocdoc's rapidly growing and evolving marketplace.

Zocdoc's Trust & Safety Operations function is at the nexus of our Community Standards, partnering with cross-functional teams such as Product, Data, Sales, Service, and Legal to execute on mitigating behavior and content that is out of line with the platform's standards. As a Specialist, you'll be responsible for a portion of the critical daily operations that determine how well Zocdoc's marketplace represents its standards.

You'll enjoy this role if you…
  • Thrive in settings where resilience and grit are required
  • Are enthusiastic about bringing support to both patients and providers
  • Have a fervent flame to learn and adapt to new skill-sets and processes
  • Are outstanding in communicating effectively (both verbal and written)
  • Are personally motivated by seeing your work make an impact on the world, but are okay with not being in the spotlight
  • Have a keen eye for detail and can capture discrepancies efficiently
  • Are remarkable at time management
Your day to day is…
  • Enforcing Zocdoc's Community Standards to ensure all participants on our platform feel safe and respected
  • Moderating user-generated content so that it meets Zocdoc policies and Community Standards
  • Become and remain deeply knowledgeable on Zocdoc's Community Standards and policies
  • Interpret and apply policies and guidelines to content
  • Review the content within agreed turnaround times and standards of quality
  • Interpreting and classifying situations involving users who are suspected of violating the Community Standards
  • Taking actions involving users who are suspected of violating the Community Standards
  • Working in partnership with the U.S. Trust & Safety Associates team
  • Alert U.S. T&S of any threats or activities that could put Zocdoc or its users at risk
  • Provide feedback to T&S leadership to help improve policies and processes meant to address and eliminate bad actors
You'll be successful in this role if you have…
  • Have 0.5-1 year of relevant experience, a content moderation background is a nice-to-have
  • Excellent verbal and written communication skills in English
  • Attention to detail and sharp focus
  • Resilience and persistence to handle routine daily tasks efficiently and accurately
  • Knowledge/basic understanding of CRM (Salesforce), Service tools (ie, email templates), and SQL would be an added advantage
Benefits:
  • An incredible team of smart and supportive people
  • A competitive compensation package, including attractive medical insurance
  • Amazing perks – think catered lunch every day, Ping Pong, etc.
  • Reimbursement for a daycare/creche facility for kids
  • Corporate wellness programs with Headspace
  • Cellphone and wifi reimbursement
  • Competitive parental leave
  • Sabbatical leave (over 5 years)
  • Annual sponsored health check-ups
  • Zocdoc is certified as a Great Place to Work

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