Avature expert

Responsible for overseeing daily operations of the core Avature instance, driving performance management, and ensuring the optimal functioning of the Avature help desk. This role provides regulatory and compliance oversight, manages escalations, and ensures timely and effective resolution of issues.

Key Responsibilities

• System Oversight:
• Minimum of Level 3 certified in Avature. If certification isn't available should have experience as Avature ATS for good 2-3 years at the minimum. .
• Oversee daily operation, configuration, and workflow integrity of the ATS.
• Ensure system is optimized and follows latest regulatory and compliance standards.
• Maintain strong documentation for configuration decisions, compliance updates, and standard operating procedures
• Performance Management:
• Monitor help desk performance metrics and coach team members to deliver high service levels.
• Develop and implement engagement and development initiatives for the ATS help desk team.
• Provide ongoing feedback and facilitate team reviews.