Staff Escalation DevOps Engineer

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. Reporting to the Sr. Manager Software Engineering, you'll be responsible for:

• Troubleshooting, debugging, and resolving customer or production cloud incidents that have been escalated by the support team
• Taking ownership of escalated problems, do impact analysis, implement solutions and communicate with affected parties
• Working with development, security, and operations teams to find and implement fixes (code, configuration etc) for complex system problems
• Monitoring pager duty alerts for system health, performance, security. Augment the system alerts to meet the SLO
• Creating diagnostic tools, dashboards and documentation to help other engineers resolve issues more effectivel

What We're Looking for (Minimum Qualifications)

• Strong skills in scripting (e.g., Python, Bash), programming languages like Java, cloud platforms (e.g., GCP, AWS, Azure), and configuration management tools (e.g., Terraform, Ansible)
• 5+ years experience with triaging and solving critical customer facing production issues with live troubleshooting and debugging
• Experience with deploying production releases in a Google cloud (GCP) and Data center environments using CI/CD pipelines
• Well versed with authentication protocols like SAML, OAuth and networking protocols like TCP/IP, UDP, ICMP protocols and debug issues using tools like Postman, Packet captures
• Good knowledge of monitoring and alerting tools like Grafana, Klodfuse - able to setup dashboards to monitor necessary metrics for the service

What Will Make You Stand Out (Preferred Qualifications)

• Experience in application development using Java, REST APIs, MySQL, JQuery
• Excellent troubleshooting, debugging, and root cause analysis skills using CPU and memory profilers and identifying root causes of resource exhaustion issues
• Ability to write complex MYSQL queries and generate reports as per the business requirements

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more

Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.