Quality Analyst

23 hours ago

Gomtinagar Lucknow Uttar Pradesh, India E-Spirits IT Services Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Role Overview

We are looking for a Quality Analyst (QA) to monitor and evaluate customer interactions in our BPO process. The QA will ensure that every call/chat meets company standards for quality, compliance, and customer satisfaction, while providing feedback and coaching to agents for continuous improvement.

Key Responsibilities

  • Monitor and evaluate inbound/outbound calls, chats, and emails for quality and compliance.
  • Identify gaps in customer service and provide actionable feedback to agents.
  • Develop and update quality monitoring forms, scorecards, and reports.
  • Conduct regular calibration sessions with team leaders and managers to ensure consistency.
  • Share insights with management to improve training and process efficiency.
  • Ensure adherence to policies, compliance requirements, and client expectations.
  • Maintain accurate quality records and dashboards.

Required Skills & Experience

  • Graduate in any discipline.
  • 1–3 years of experience as a Quality Analyst in a BPO/Contact Centre.
  • Strong knowledge of quality monitoring tools and methodologies.
  • Excellent listening, analytical, and report-writing skills.
  • Good communication and interpersonal skills to deliver feedback effectively.
  • Ability to work in a fast-paced environment and manage multiple tasks.

Nice-to-Have Skills

  • Familiarity with CRM tools, call monitoring software, or speech analytics platforms.
  • Knowledge of customer experience metrics (CSAT, NPS, FCR, etc.).
  • Experience in voice and non-voice processes.

What We Offer

  • Competitive salary package
  • Growth and career development opportunities
  • Friendly and collaborative work environment

Job Type: Full-time

Pay: ₹10, ₹40,000.00 per month

Work Location: In person

  • Publication Quality Analyst

    4 days ago

    Gomtinagar, Lucknow, Uttar Pradesh, India Edu-Gorilla Full time ₹ 2,64,000 per year

    Role: Quality Analyst – PublicationExperience: [X] years (Publication/EdTech/Education industry)Location: LucknowResponsibilities:Review and ensure accuracy, consistency, and quality of educational content (print/digital).Check alignment with curriculum, pedagogy, and style guides.Identify errors in language, formatting, design, and structure.Perform...

  • Quality Analyst

    6 days ago

    Indiranagar Sec-, Lucknow, Uttar Pradesh, India EduGorilla Community Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    We're Hiring: Quality Analyst (QA) – School Book ContentEdu Gorilla is expanding its Publication Content Team and we are looking for a detail-oriented Quality Analyst to ensure our school book content meets the highest standards.Role Highlights:Review and proofread school book content (Math, Science, Social Studies, English, etc.)Ensure accuracy, clarity,...

  • Quality Analyst

    2 weeks ago

    uttar pradesh, India Gamemano Full time

    We are seeking a skilled Quality Analyst with a strong background in manual and automation testing, particularly within the gaming, slot, or back-office industries. The ideal candidate should have expertise in tools like Postman, Jmeter, and Playright, with a minimum of 1 years of experience in manual testing and automation testing.Responsibilities:Conduct...

  • Quality Analyst

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India Venture Quest Full time ₹ 2,40,000 - ₹ 3,36,043 per year

    Job Title: Quality Analyst (BFSI Sector)Immediate Joiner RequiredWe are looking for a highly motivated and detail-oriented Quality Analyst to join our team in the BFSI sector. If you come from a sales background and having experience into a QA role, this is the perfect opportunity for you.Requirements-12th pass or Graduate both can applyAt least 6 months to...

  • Quality Assurance Analyst

    5 days ago

    uttar pradesh, India YD Talent Solutions Full time

    Job Title: QA AnalystJob Location: Noida (India)Job Type: Full Time ( Onsite at Noida Office)Job Description:Experience: 3 to 4 YearsGood Knowledge of GAMP 5 guidelinesQuality Assurance experienceExperience of creating SOP/Policies/Guidelines/ProceduresGood knowledge of applicable regulations such as 21 CFR Part 11 and EU Annex 11Experience in conducting...

  • Quality Analyst @Banglore

    1 day ago

    Bengaluru, Lucknow, India Shining Stars Institution & travels Full time ₹ 3,50,000 - ₹ 5,50,000 per year

    Hello Job Seekers,We are hiring for Quality Analyst for Bangalore location and Lucknow for one of the multinational BPO. Please go through the job description -Job Posting: Quality AnalystLocation: Bangalore, Kudlugate (GNR) and Shivaji Nagar (EH)Salary: Upto 5.5 LPA (based on experience)Experience: 4+ years in BPO Quality (with at least 1 year as a Quality...

  • (Apply Now) Quality Analyst

    5 days ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time

    PracticeSource Quality Analyst is expected to do quality check for various financial planning non-financial planning deliverables tasks produced by the servicing teams and provide constructive feedback on the opportunity areas basis various quality and compliance parameters Responsibility areas also include providing mentoring coaching support ...

  • Quality Analyst

    5 days ago

    uttar pradesh, India R Systems Full time

    Job Title: Quality - ExecutiveLocation: Noida, Uttar Pradesh, IndiaJob Type: Full-TimeExperience Level: 2 to 5 years MaxJob Description:We are looking for a detail-oriented and skilled Data Annotation Specialist to join our dynamic team in Noida. The ideal candidate should have a strong background in data annotation and labeling, excellent communication...

  • Call Quality Analyst-BPO

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India INSTITUTE OF MANAGEMENT & TECHNICAL STUDIES EDU. PVT. LTD Full time ₹ 3,12,000 per year

    Job Title: Quality Analyst (Call Audit – Sales & Customer Support)Location: Noida Sector 16 (Onsite Role)Employment Type: Full-timeAbout the Role:We are looking for a detail-oriented and analytical Quality Analyst (QA) with experience in call audits for sales and customer support teams. The role involves monitoring, evaluating, and improving call quality...

  • Data Analyst

    1 week ago

    uttar pradesh, India TTFA Academy Full time

    Company DescriptionTTFA Academy offers an expert-led Data Analyst Course designed to transform individuals into job-ready Data Analysts. The course combines hands-on expertise with industry-relevant experience through real-world scenarios. Students will master essential analytics tools such as Tableau, Alteryx, Power BI, SQL, and Python. The curriculum is...