Assistant Manager, OTC

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How you will contribute

You will:

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
• Have regular direct contact with customers (supply chain or buying department) regarding logistics
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
• Organize transport via third-party logistic operators and ensure on time delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• Within an FMCG/CPG company
• A customer-facing role in customer service, logistics or sales
• An order-to-cash environment
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More about this role

Job Purpose:

The Assistant Manager – OTC is responsible for overseeing the end-to-end Order to Cash process to ensure timely invoicing, collections, credit management, and customer account reconciliation. This role supports business operations by maintaining customer satisfaction, and adhering to internal controls and compliance.

Key Responsibilities:

Order Management:

• Coordinate with Sales, Customer Service, and Supply Chain teams to ensure accurate and timely order processing.
• Monitor order fulfilment to ensure deliveries are completed as per SLAs.
• Resolve order discrepancies or delivery issues in coordination with relevant teams.
• Responsible for managing replenishment system for General Trade (CRS/VMI)

Billing & Invoicing:

• Oversee accurate and timely generation of invoices in SAP/ERP systems.
• Ensure proper documentation and GST compliance for all invoices.
• Manage debit/credit note processing and approvals.

End to End management of export customers:

• Manage order generation to supply planning to billing for Nepal, Bhutan markets

Credit Management:

• Assist in systemic credit check, management & invoices for Seasonal SKUs

Dispute Management:

• Investigate and resolve disputes related to pricing, invoicing, deductions, and returns.
• Liaise with internal stakeholders to ensure quick resolution and customer satisfaction.

Compliance & Reporting:

• Maintain accurate documentation and audit trails.
• Prepare monthly MIS reports and KPIs related to OTC performance.

Education / Certifications:

• Education: Bachelor's degree in Commerce / Finance / Business Administration; MBA or CA Inter preferred.

Job specific requirements:

• Experience: 4–7 years of experience in Supply chain in FMCG (OTC preferred), consumer goods, or a high-volume business environment.

Key Skills and Competencies:

• Strong understanding of end-to-end OTC processes in an FMCG environment.
• Proficiency in SAP (SD/FI modules) or other ERP systems.
• Analytical mindset with proficiency in Excel and reporting tools.
• Excellent communication and stakeholder management skills.

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands—and mouths. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we've received this award

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular Order Management (OTB) Customer Service & Logistics

---