Service Delivery Associate

Associate, Service Delivery

Job Summary:

We are looking for a proactive and detail-oriented Project Manager to support the planning and execution of IT infrastructure projects. This role involves coordinating with cross-functional technical teams, managing timelines, and ensuring the successful delivery of infrastructure solutions such as data centre upgrades, network deployments, cloud migrations, and hardware rollouts.

Key Responsibilities:

• Assist in planning and executing IT infrastructure projects, including server upgrades, network installations, and cloud transitions
• Coordinate with internal teams (network, systems, security, support) and external vendors to ensure timely delivery
• Track project milestones, deliverables, and dependencies using project management tools
• Maintain project documentation including schedules, risk logs, change requests, and status reports
• Support procurement and logistics for hardware and software components
• Monitor project risks and issues, escalating to senior management as needed
• Participate in infrastructure audits, compliance checks, and change management processes
• Facilitate meetings, prepare minutes, and follow up on action items
• Ensure adherence to ITIL and other relevant frameworks or standards

Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field
• 5 - 7 years of experience in IT project coordination or infrastructure support
• Familiarity with infrastructure components (servers, storage, networking, virtualization, cloud platforms)
• Understanding of project management methodologies (Agile, Waterfall, Hybrid)
• Proficiency in tools like Asana, ServiceNow, JIRA, or similar
• ITIL Foundation or PMP/CAPM certification (preferred)

Soft Skills:

• Strong organizational and time management skills
• Excellent communication and stakeholder management abilities
• Analytical mindset with attention to detail
• Ability to work in a fast-paced, dynamic environment
• Willingness to learn and grow within the IT infrastructure domain

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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