
Senior Manager
14 hours ago
Key Responsibilities:
Develop and implement zonal collection strategies for the Consumer Durables portfolio.
Monitor bucket-wise delinquency trends and drive recovery efforts accordingly.
Manage field collection teams and outsourced agencies to ensure effective execution.
Ensure adherence to regulatory and internal compliance standards in all collection activities.
Conduct regular reviews and audits of collection performance across regions.
Coordinate with legal teams for recovery through arbitration, Lok Adalat, and other legal channels.
Provide training and support to regional collection managers and field staff.
Prepare and present collection performance reports to senior management.
Drive digital and data-driven collection initiatives to improve efficiency.
Qualifications & Experience:
- Graduate/Postgraduate in any discipline. MBA preferred.
- 812 years of experience in collections, preferably in Consumer Durables or retail lending.
- Proven track record in managing zonal or regional collection operations.
- Strong understanding of regulatory guidelines and legal recovery processes.
Skills Required:
- Leadership and team management
- Analytical and strategic thinking
- Excellent communication and negotiation skills
- Proficiency in MS Office and collection management systems
- Ability to work under pressure and meet targets
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