Accounts Receivable Manager

1 day ago

Noida, Uttar Pradesh, India EXL SERVICES Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Manager

Basic Function

  • In-depth understanding of end-to-end accounts receivable process
  • Excellent knowledge of cash applications, bank reconciliation and payment requests
  • Expertise in cash receipting, debtor management and query management
  • Time and priority management – manage multiple deadlines in a fast-paced environment
  • Ensure all payments are accounted for and correctly posted by reconciling the accounts receivable ledger
  • Manage and streamline the billing and collections processes to ensure timely collection of payments
  • Proactively manage a portfolio of complex, medium-to-high value clients, ensuring the timely negotiation, collection and settlement of overdue invoices.
  • Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards.
  • Diligently investigate unpaid invoices with the overriding aim of reducing debt and the risk of possible bad debt exposure to the business
  • Reduction in debt in accordance with departmental and individual objectives by implementing excellent methods of credit control.
  • Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.
  • Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business.
  • The impact to the business, which could be both regulatory, financial and deteriorating situations, needs to be addressed immediately by engaging with senior management within the business.
  • Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters. This can involve creating new solutions to complex problems

Performance Parameters

  • Provide excellent service to varied internal & external stakeholders within agreed service level agreements where applicable.
  • Provide a timely and accurate MI covering accountabilities and objectives.
  • Team objectives and accomplishment of assigned goals

Primary Interactions

Internal

  • Sr Manager/ AVP, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
  • On Shore manager for the purpose of handling process related issues, queries and escalated transactions

External

  • Client operations team, trainers and SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans
  • Escalation teams at the client end for the purpose of seeking clarifications & answering queries
  • Onshore Team Manager and SMEs for daily planning of work and execution of deliverables

Work Experience & Other Requirements

  • B. Com / M. Com / Degree in Accounting or Finance with strong practical experience in reporting for more than years
  • Proven work experience as an Accounts Receivable Manager
  • Excellent analytical skills, familiarity with accounting software, and advanced formulas in MS Excel
  • Strong problem-solving attitude, confidentiality, and team management skills

Excellent communication skills

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