IT Associate

Job Title: IT Associate

Location: North Goa

Company: Artjuna GOA

Job Type: Full-time

Job Summary

We are looking for a proactive and detail-oriented IT Associate to support the day-to-day IT operations across our organization. The ideal candidate will manage hardware and software support, troubleshoot technical issues, maintain system performance, and assist with user training.

This is a hands-on role for someone who enjoys solving problems, working with people, and keeping systems running smoothly in a fast-paced work environment.

Key Responsibilities

• Provide first-level IT support for hardware, software, networks, and systems across all departments.
• Install, configure, and maintain desktop and laptop systems, printers, and other peripherals.
• Set up new users, manage accounts, permissions, and security settings.
• Monitor system performance and perform routine maintenance to avoid downtime.
• Troubleshoot issues related to Wi-Fi, email, operating systems, and business applications.
• Manage software updates, patches, antivirus programs, and IT inventories.
• Coordinate with external vendors for major hardware/software repairs and purchases.
• Document IT processes, user manuals, and SOPs.
• Support POS systems and internal software used in retail or F&B operations (if applicable).
• Assist in implementing data backups, cybersecurity protocols, and system audits.

Requirements

• Bachelor's degree in IT, Computer Science, or related field.
• 1–2 years of experience in a similar IT support or helpdesk role.
• Basic knowledge of networks, firewalls, Windows/Mac OS, and common business software.
• Strong problem-solving skills and a service-oriented approach.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.

Preferred Skills

• Experience in hospitality, retail, or F&B industry IT systems.
• Familiarity with POS systems, CCTV, and cloud-based tools.
• Basic knowledge of data security and backup protocols.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person