Opening For the position of Operations Manager

4 days ago

Bengaluru Gurugram, India Delhivery Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Urgent opening for the position of

Job Description :

The Driver Operations Manager is a key leader within the ops team, responsible for driving operational excellence across all facets of driver management. This role ensures high-performance execution of driver lifecycle processes from onboarding and training to performance tracking and escalation resolution. The manager will own SOP development, optimize workflows, and lead cross-functional initiatives that elevate service quality, customer experience, and business scalability.

Core Responsibilities

Driver Ops & Performance Management

  • Own end-to-end driver ops, including recruitment, onboarding, training, and retention.
  • Develop and execute structured training programs aligned with safety, service, and compliance standards.
  • Monitor and improve driver KPIs such as On-time delivery rate, First-attempt success rate, Safety incident frequency, Customer satisfaction scores
  • Conduct regular performance reviews and implement coaching or corrective actions as needed.

SOPs & Operational Excellence

  • Build, document, and continuously refine SOPs for all driver-related workflows.
  • Standardize escalation protocols, route planning procedures, and quality control checks.
  • Champion a culture of operational excellence by identifying inefficiencies and deploying process improvements using Lean or Six Sigma principles.

Escalation & Incident Management

  • Act as the primary escalation point for driver-related issues, service failures, and compliance breaches.
  • Lead root cause analysis and implement preventive measures to reduce repeat incidents.
  • Maintain detailed incident logs and ensure timely resolution to minimize service disruption.

Ops Analytics & KPI Reporting

  • Own driver ops dashboards and reporting tools to track performance, compliance, and cost metrics.
  • Analyze trends and surface actionable insights to leadership.
  • Collaborate with data teams to automate reporting and improve visibility into key operational KPIs.

Cross-Functional Collaboration

  • Work closely with logistics, customer support, tech, and finance teams to ensure seamless ops execution.
  • Coordinate with product and engineering to improve driver-facing tools and workflows.

Customer Experience & Retention

  • Lead customer escalation resolution with speed and empathy.
  • Implement feedback loops to improve driver behavior and customer satisfaction.
  • Support retention initiatives by aligning driver ops with customer-centric goals.

Strategic Ops Initiatives

  • Launch driver ops in new markets, including hiring, training, and SOP setup.
  • Pilot new delivery models (e.g., gig economy, EV fleets, dynamic routing).
  • Contribute to ops strategy, budgeting, and long-term planning.

Skills & Qualifications

  • 5+ years in operations management, ideally in logistics, transportation, or fleet ops.
  • Proven track record in driver performance management, SOP development, and escalation handling.
  • Strong command of ops KPIs, data analysis, and dashboarding tools (Google sheets, SQL, BI platforms).
  • Excellent leadership, communication, and stakeholder management skills.
  • Familiarity with compliance standards, safety protocols, and regulatory frameworks.
  • Experience with route optimization software, fleet tracking systems, and CRM tools is a plus.
  • Certifications in Lean, Six Sigma, or PMP are highly desirable.

  • AVP OPERATIONS

    4 weeks ago

    Bengaluru, India For one of the Biggest Apparel manufacturing Group Full time

    @ BANGALORE, AVP OPERATIONS ( CORPORATE ) required for one of the Biggest Apparel manufacturing Group with State of art in-house manufacturing facilities catering to some of the most popular USA and European Brands. Exp: 27 - 30 yrs/ open Salary; INR 50 - 60 Lacs PA / (nego) Prefer with Expertise in KNITS & WOVENS. Will be required to handle approx. 4000...

  • AVP OPERATIONS

    4 weeks ago

    Bengaluru, India For one of the Biggest Apparel manufacturing Group Full time

    @ BANGALORE, AVP OPERATIONS ( CORPORATE ) required for one of the Biggest Apparel manufacturing Group with State of art in-house manufacturing facilities catering to some of the most popular USA and European Brands. Exp: 27 - 30 yrs/ open Salary; INR 50 - 60 Lacs PA / (nego) Prefer with Expertise in KNITS & WOVENS. Will be required to handle approx. 4000...

  • Avp operations

    6 days ago

    Bengaluru, India For One Of The Biggest Apparel Manufacturing Group Full time

    @BANGALORE, AVP OPERATIONS ( CORPORATE ) required for one of the Biggest Apparel manufacturing Group with State of art in-house manufacturing facilities catering to some of the most popular USA and European Brands. Exp: 27 - 30 yrs/ open Salary; INR 50 - 60 Lacs PA / (nego) Prefer with Expertise in KNITS & WOVENS. Will be required to handle approx. 4000...

  • AVP OPERATIONS

    4 days ago

    Bengaluru, India For one of the Biggest Apparel manufacturing Group Full time

    @ BANGALORE, AVP OPERATIONS ( CORPORATE ) required for one of the Biggest Apparel manufacturing Group with State of art in-house manufacturing facilities catering to some of the most popular USA and European Brands. Exp: 27 - 30 yrs/ open Salary; INR 50 - 60 Lacs PA / (nego) Prefer with Expertise in KNITS & WOVENS. Will be required to handle approx. 4000...

  • ▷ (Apply Now) Avp Operations

    4 weeks ago

    Bengaluru, India For one of the Biggest Apparel manufacturing Group Full time

    @ BANGALORE, AVP OPERATIONS ( CORPORATE ) required for one of the Biggest Apparel manufacturing Group with State of art in-house manufacturing facilities catering to some of the most popular USA and European Brands. Exp: 27 - 30 yrs/ open Salary; INR 50 - 60 Lacs PA / (nego) Prefer with Expertise in KNITS & WOVENS. Will be required to handle approx. 4000...

  • VP / Sr. VP OPERATIONS

    2 weeks ago

    Bengaluru, India For one of the Biggest Apparel manufacturing Group Full time

    @BANGALORE, VP / Sr. VP OPERATIONS required for one of the Biggest Apparel manufacturing Group with State of art in-house manufacturing facilities catering to some of the most popular USA and European Brands. Exp: 23 - 30 yrs/ open Salary; INR 95 - 105 Lacs PA / (nego) + Incentives Prefer with Expertise in WOVENS. Will be required to handle approx. 3000...

  • VP / Sr. VP OPERATIONS

    2 weeks ago

    Bengaluru, India For one of the Biggest Apparel manufacturing Group Full time

    @BANGALORE, VP / Sr. VP OPERATIONS required for one of the Biggest Apparel manufacturing Group with State of art in-house manufacturing facilities catering to some of the most popular USA and European Brands. Exp: 23 - 30 yrs/ open Salary; INR 95 - 105 Lacs PA / (nego) + Incentives Prefer with Expertise in WOVENS. Will be required to handle approx. 3000...

  • VP / Sr. VP OPERATIONS

    22 hours ago

    Bengaluru, India For one of the Biggest Apparel manufacturing Group Full time

    @BANGALORE, VP / Sr. VP OPERATIONS required for one of the Biggest Apparel manufacturing Group with State of art in-house manufacturing facilities catering to some of the most popular USA and European Brands. Exp: 23 - 30 yrs/ open Salary; INR 95 - 105 Lacs PA / (nego) + Incentives Prefer with Expertise in WOVENS. Will be required to handle approx. 3000...

  • Open Position for Content Writer

    6 days ago

    Bengaluru, India THE AKSHAYAPATRA FOUNDATION Full time

    Job description Position - Content Writers Work Location - Bangalore Work Exp - 3+Yrs Job Description - Draft engaging human interest stories for various platforms - Support the development, review, adaptation and editing of other content based on the aforementioned stories - Coordinate with the local units to scout for interesting stories - Gather...

  • Multiple Openings

    3 days ago

    Bengaluru, Gurugram, Pune, India Aceglobe Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Multiple Openings | Fulfillment & Supply Chain | PAN IndiaCompany: [Your Company Name]Work Mode: Work from OfficeIndustry: Logistics & Supply ChainExperience: 0 6 Years (Fresher & Experienced)We are hiring dynamic professionals to join our growing Fulfillment, Supply & Operations team across multiple locations. If you are passionate about operations, people...