Desktop supprot engineer

5 days ago


Siliguri, West Bengal, India Acute Informatics Pvt. Ltd Full time ₹ 7,20,000 - ₹ 10,80,000 per year

Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues

Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction.

Collaborate with other IT teams to resolve complex technical issues.

Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).

Maintain the regional standby stock and deployment of desktops and laptops.

Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.

Job Type: Full-time

Pay: ₹18, ₹21,000.00 per month

Education:

  • Bachelor's (Required)

Work Location: In person


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