Senior Engineer

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary Job Description

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Senior Engineer - Planning position will be based in Bangalore.
 

What a typical day looks like:

• Communicate internally (Customer Service, Technical Support, Renewal Sales, Sales, Hardware Manufacturing, Order Services) and externally (end user, and partner) to verify RMA details when there are escalations or issues concerning requests for Return Material Authorizations (RMAs). 
• Evaluate and resolve issues where there is a mismatch between Citrix and the Customer regarding the replacement service program the customer has purchased. 
• Evaluate, research, and update maintenance/warranty contract records in the appropriate system( Wolken, Oracle) to validate customer is entitled to an RMA replacement and deny warranty RMA replacements as required.
• Create warranty sales order for replacement unit in ERP system (Oracle) and ensure it releases, ships and delivers to the customer in a timely manner.  Communicate and facilitate the resolution of all warranty RMA shipping exception issues globally.
• Manage RMA scenarios/escalations on accounts or programs that require special handling (Customer Exception RMAs due to previous quality issues, etc.).
• Provide return instructions to the end user, Manage exceptions to the return policy as required based on customer location or special circumstances and ensures reminders and invoices are adjusted as required. 

Here is some of what you'll need (required)

• Strong verbal and written communication skills to be able to quickly articulate and resolve issues with internal and external customers at all levels
• Strong customer service and follow-up skills
• Well organized and detail oriented
• Systems savvy.  Experience with ERM and CRM systems is a plus
• Solid knowledge of Microsoft Outlook
• Sense of urgency
• Must be able to quickly prioritize and work under extremely close deadlines and time constraints
• Flexibility in time shifts

Here are a few examples of what you will get for the great work you provide:

• Health Insurance

• PTO

#LP17

Job CategoryGlobal Procurement & Supply ChainFlex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.

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