Senior Customer Service Agent

2 days ago

Hyderabad, Telangana, India DAZN Full time ₹ 25,00,000 - ₹ 75,00,000 per year
Description

Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 247 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZN's reputation as the number one live sport destination.

Key Responsibilities
  • Build your customer service skills by being a first point of contact for DAZN customers
  • Complete our customer service training programme
  • Gain broader business experience by working with multiple global teams
  • Work on DAZN's customer retention strategy
  • Provide valuable feedback to improve the customer experience
  • Build data and performance skills by ensuring KPI and SLA adherence
  • Be part of an inclusive and dynamic customer service team
  • Own customer issues
Skills, Knowledge & Expertise
  • Business level English (C1)
  • Previous work experience in a customer service environment
  • Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc
  • Strong focus on quality and ambition to deliver world class customer service experience for sports fans
  • Ability to troubleshoot customer queries such as streaming, payment and technical issues
  • Teamwork and willingness to adapt to DAZN processes
  • Excellent oral and written communication skills

Even better if you have:

  • Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
  • Previous experience using Zendesk
  • An interest in global sports
About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE 'HOW' IN WHAT WE DO:

Agility and creativity fuel growth and innovation, to Make It Happen.

Prioritising what matters drives progress and positive outcomes, Focusing On Impact.

Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

  • Customer Service Agent

    9 hours ago

    Hyderabad, Telangana, India DAZN Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 247 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find...

  • Customer Service Agent

    4 days ago

    Hyderabad, Telangana, India DAZN Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 24x7 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination.Get in touch with us to find...

  • Customer Service Agent

    2 days ago

    Hyderabad, Telangana, India Jain matrimony Full time ₹ 4,80,000 per year

    Responsibilities for customer service executiveTo provide a proactive customer care service in a professional and courteous manner to the allocated clientsProviding first line support to clientsInterpreting client data, escalating queries and seeing these through to a resolutionLiaising with other departments to solve queriesUpdating own knowledge on...

  • Customer Services Lead

    15 hours ago

    Hyderabad, Telangana, India Salesforce Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinanceJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword...

  • Senior Agentic AI Engineer

    1 week ago

    Hyderabad, Telangana, India Teradata Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our Company:At Teradata, we're not just managing data; we're unleashing its full potential. Our ClearScape Analytics platform and pioneering Enterprise Vector Store are empowering the world's largest enterprises to derive unprecedented value from their most complex data. We're rapidly pushing the boundaries of what's possible with Artificial Intelligence,...

  • Senior Cargo Sales Agent- Hyderabad, India

    1 week ago

    Hyderabad, Telangana, India Qatar Airways Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job titleSenior Cargo Sales Agent- Hyderabad, IndiaRef #228758LocationIndia - HyderabadJob familyCargo & Airport OperationsClosing date: 25-Nov-2025We are recruiting for Senior Cargo Sales Agent for Hyderabad, India.The selected candidate will be responsible for generating maximum cargo revenue in the assigned station through effective sales strategies and...

  • Senior Cargo Sales Agent- Hyderabad, India

    2 weeks ago

    Hyderabad, Telangana, India Qatar Airways Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We are recruiting for Senior Cargo Sales Agent for Hyderabad, India.The selected candidate will be responsible for generating maximum cargo revenue in the assigned station through effective sales strategies and promotion. Provide cargo operations and customer service functions including interaction with customers and GHA for both import and export...

  • Manager - Customer Services & Collections

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinanceJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword...

  • Manager - Customer Services & Collections

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinanceJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword...

  • Concierge Agent

    7 days ago

    Hyderabad, Telangana, India Travelstart Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Our Group Operations Division hasopportunitiesin our Operations Team forTravelstart+ Concierge Agents(These roles are planned to be based inHyderabad- Indiaand supporta 24/7 operational schedule)About The RoleAs a Travelstart+ Concierge Agent, you'll be the first point of contact for our valued VIP customers. Your passion for travel and exceptional customer...