Global Bill To Cash Manager

About the Role

You will be the primary owner of the Bill to Cash operations within the Finance Shared Service at Flora Food Group, leading a team of 10+ passionate Flora Foodies and a team of 50+ professionals within BPO. You will advise business and drive governance with our market, regional and global leadership to deliver on-time services ensuring quality, control, compliance, and cost effectiveness.

In this role you will be responsible for defining our future strategy and leading transformation projects to drive value. This role will report to the Head of Finance Shared Services based in Bengaluru.

Job Purpose

The purpose of the team is to efficiently manage day-to-day operations as per the agreed Target Operating Model and RACI matrix. In this 3-tier model, the team plays a pivotal role in managing the process along with internal/external stakeholders and driving continuous improvement to achieve the best outcome for Flora Food Group.

Main Responsibilities

• Lead and develop the Flora Food Group team.
• Work with BPO leadership and develop a strong team to drive performance and efficient operations.
• Improve KPIs, controls and policy compliance by working with stakeholders within Flora Food Group and BPO partner.
• Lead continuous improvement initiatives along with BPO partner and other stakeholders.
• Lead transformation projects including tooling changes with various internal and external partners.
• Ensure process documentation including roles & responsibilities, process flows are up to date.
• Act as process expert to assess change requests by foreseeing its impact on people, process, and technology.
• Manage key stakeholder relationships with Global Process Owner, Deputy CFO, Group Treasurer, Group Controller, Global Credit Controller, Regional CFOs, and Finance Heads.
• Collaborate with multiple functions within the organizations like Finance, Supply Chain, Credit Control, Treasury, Tax, Master Data Management, IT and other FSS towers.

About you

We are looking for an ambitious professional that thrives in a fast-paced environment and ideally have below skills:

• An outperformer or A player in their current/previous organization and roles.
• Strong leadership capabilities to lead by example, lead through the team, influence direct and indirect stakeholders, promote core business values and work ethics, coach and develop the team).
• "Can do" attitude, ability to work in a challenging and dynamic environment.
• High sense of accountability and responsibility for results and for the team's performance.
• Experience of managing BPO partner (Service Delivery and Service Management) for contracted services, continuous improvement and delivery within agreed cost.
• Experience in leading and managing transformation projects including change management across business.
• Good knowledge of the end-to-end Bill to Cash process including Billing/Invoicing, Collection, Cash application, Credit Management, Customer Master Data, Dispute Management. Knowledge of upstream ordering and delivery process will be an advantage.
• Knowledge of related tool/technology like Trade Promotion Management, EDI ordering, e-Invoicing, workflow management, RPA platforms, Microsoft Office 365 tools including Power BI would be an added advantage.
• Knowledge of emerging technology trends and developments.

Minimum Requirements:

• Bachelor's degree in finance or accounting, or a related field from an accredited college/university.
• 15+ years of relevant work experience and good knowledge in Bill to Cash.
• 5+ years of experience in team and BPO partner management.
• Strong knowledge of SAP (SD, FI, and Roles & authorization) and Bill to Cash tools.
• Strong written and verbal communication, facilitation, and presentation skills.
• Must-Have skills: Problem solving & analytical thinking, Global mindset & collaboration, Agility & Adaptability, Business Outcome focused, Ownership and Impactful communication.