Community Manager

At The Glocal Resource, we redefine how businesses operate and grow in our interconnected global landscape. Established with a vision to bridge local expertise with international opportunities, we specialize in providing innovative outsourcing solutions. Since our inception in 2019, we have established ourselves as a trusted partner for businesses worldwide, helping them navigate the complexities of the modern workforce.

Job Title: Community Manager
About the Role

The Community Manager plays a key role in supporting the organization's online communities, ensuring a positive and engaging experience for our clients' home service professionals. This role is responsible for maintaining the health, organisation, and activity tracking of our community groups and internal community spaces. The Community Manager monitors member activity, manages membership approvals, organizes and reports community insights, and assists with content operations and engagement initiatives. They collaborate closely with the U.S.-based Community Team to identify opportunities for connection, streamline workflows, and leverage AI tools to improve community processes and repurpose content. This role requires strong organizational skills, exceptional attention to detail, and a solid understanding of how social media and online communities drive engagement and connection.

Key Responsibilities:

1.
Community Membership Management:
Review and process membership requests across multiple community groups, confirming eligibility and ensuring accurate data tracking for member activity.

2.
Post Moderation & Quality Control:
Approve, reject, and catalogue posts based on set criteria to maintain a positive and relevant community experience.

3.
Community Activity Auditing:
Conduct regular reviews of group activity to ensure all member posts receive appropriate staff responses and follow-up.

4.
Content & Data Tracking:
Record and organize daily posts, member interactions, and community insights to support content planning, reporting, and analysis.

5.
Program Support:
Review, process, and track applications for programs such as our brand evangelists, ensuring accuracy and timely communication with approved requests or applications.

6.
Content Repurposing & Media Operations:
Assist with organizing, trimming, and cataloging community videos and transcripts; identify high-performing or viral content for repurposing into blogs, clips, and campaigns.

7.
Swag Fulfillment & Administrative Support:
Oversee community swag requests, ensuring entries are processed, verified, and fulfilled accurately.

8.
Community Research & Insights:
Identify trending discussions, FAQs, and content ideas from the community that can inform marketing, engagement, and education initiatives.

9.
AI & Process Optimization:
Leverage AI tools to improve tracking, content discovery, and workflow efficiency; make proactive recommendations for SOP improvements.

10.
Cross-Team Collaboration:
Partner with U.S.-based Community Managers to support both internal and external communities, including identifying viral moments or engagement opportunities across platforms.

Qualifications:

· Proficiency in Microsoft Excel or Google Sheets

· Exceptional verbal and written communication skills

· Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously

· Experience managing or moderating social media groups or online communities

· General understanding of social media trends and engagement, as well as online community dynamics

· Ability to prepare clear, concise, and error-free reports for U.S.-based stakeholders

· Comfortable working independently in a remote environment and communicating across time zones

Nice-to-Have Qualifications:

· Experience using Intercom or other customer communication platforms

· Familiarity with AI tools (e.g., ChatGPT, Notion AI, Jasper, etc.) for workflow automation or content support

· Basic knowledge of content management systems (CMS), transcription tools, or social listening platforms