SSE DevEsc Manager

Location

Bangalore, Karnataka, 560048

Category

Engineering

Job Type

Full time

Job Id

1191169No

SSE DevEsc Manager

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the "Intelligent Edge" – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what's next for you.

What you'll do:

• Manage and lead the escalation process for complex technical issues from support and customer teams.
• Work closely with development teams to analyze, debug, and resolve critical issues in .NET or Golang-based systems.
• Oversee technical investigations involving networking, application, and infrastructure-level concerns.
• Act as the point of contact for high-severity incidents and ensure timely resolution and customer communication.
• Collaborate with cross-functional teams (engineering, QA, DevOps, product) to drive root cause analysis (RCA) and long-term fixes.
• Ensure customer satisfaction by maintaining transparency, professionalism, and consistent follow-ups during issue resolution.
• Coach and mentor technical escalation engineers and support team members.
• Build and maintain internal processes for escalation management, documentation, and continuous improvement.
• Analyze escalation trends and work proactively to reduce repeat issues and improve product quality.

What you need to bring:

• 12 to 18 years of experience in technical, including 3+ years into managing and leading a team.
• Strong hands-on background with .NET (C#) or Golang, including debugging and code analysis.
• In-depth understanding of networking protocols and troubleshooting tools (TCP/IP, DNS, firewalls, load balancers, etc.).
• Proven experience in managing high-severity customer incidents and leading cross-functional issue resolution.
• Strong organizational skills and ability to manage multiple escalations simultaneously.
• Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Customer-centric mindset and experience dealing with enterprise clients.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Engineering

Job Level:

Manager_1

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.