EDI Specialist/Developer

About This Role:

As an EDI Specialist/Developer at Kibo, you will be a hands-on technical expert responsible for managing, developing, and supporting our Electronic Data Interchange (EDI) integrations, with a strong focus on distributors, retailers and drop-ship vendors in the B2C & B2B commerce, and retailer ecosystems. You will be the subject matter expert for all EDI-related transactions, ensuring the smooth, accurate, and timely flow of data between Kibo, our clients, and their trading partners. Your role will involve mapping, testing, and troubleshooting EDI documents, onboarding new partners, and working closely with cross-functional teams to support and enhance our commerce solutions.

About Kibo Commerce:

Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, Jelly Belly and Francesca's trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

Kibo's expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave: B2C Commerce Solutions, Q2 2022.

By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo's commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you're seeking a unique challenge with amazing growth potential, then come work with us

What You'll Do:

Design, develop, test, and deploy new EDI maps and workflows for various transactions.

Manage the day-to-day operations of EDI transactions, monitoring data flow and proactively identifying, troubleshooting, and resolving any errors or failures.

Lead the onboarding of new trading partners (retailers, 3PLs, drop-ship vendors), including requirements gathering, mapping, testing, and production cutover.

Serve as the primary technical point of contact for internal teams and external trading partners on all EDI-related matters.

Collaborate with product management and engineering teams to define EDI requirements for new platform features and enhancements.

Maintain comprehensive documentation for EDI processes, trading partner specifications, and data maps.

Analyze and translate business requirements into technical EDI specifications.

Ensure all EDI processes comply with partner-specific guidelines and industry standards (X12, EDIFACT).

Support and optimize existing EDI integrations to improve reliability, scalability, and performance.

What You'll Need:

5+ years of professional experience as an EDI Analyst, EDI Developer, or similar role.

Deep functional and technical knowledge of ANSI X12 standards and a broad range of transaction sets (e.g., 850, 855, 856, 810, 846, 940, 945, etc.).

Proven experience in mapping, configuring, and building EDI integrations across all document types for high-volume transactions.

Experience with integrations involving ERPs (e.g., SAP, Oracle, NetSuite) and other backend systems for complex B2B and Dropship use cases.

Practical experience with, or a strong understanding of, a modern Order Management System (OMS) and/or an eCommerce platform.

Hands-on experience with EDI integration and translation platforms (e.g., Boomi, MuleSoft, Sterling Integrator, SPS Commerce, TrueCommerce, or similar).

Excellent troubleshooting and problem-solving skills, with the ability to analyze complex technical issues and provide clear solutions.

Strong communication and collaboration skills to work effectively with both technical and non-technical stakeholders (internal teams and external partners).

Ability to manage multiple priorities, projects, and partner onboarding processes simultaneously.

Preferred Skills:

Experience with communication protocols like AS2, SFTP, FTP, and VANs.

Knowledge of other data formats such as XML, JSON, and flat files.

Experience working with APIs (REST, SOAP) for system integration.

Basic SQL skills for data querying and validation.

Familiarity with the Kibo Commerce platform.

Experience with Java or scripting languages (like Python) is a plus.

KIBO PERKS:

Flexible schedule and hybrid work setting

Paid company holidays and global volunteer holiday

Generous health, wellness, benefits, and time away programs

Commitment to individual growth and development and opportunity for internal mobility

Passionate, high-achieving teammates excited to help you succeed and learn

Company-sponsored events and other activities

At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.