Quality Control Manager, Customer Support

1 day ago

Gurgaon, Haryana, India Google Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Minimum qualifications:
  • Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
  • 5 years of experience managing warehousing and supply chain operations.
  • 5 years of experience working with, supervising, and managing third-party logistics relationships.
Preferred qualifications:
  • MBA or Master's degree.
  • Certification in Operations Six Sigma, COPC or LEAN, or other related operations coursework.
  • 5 years of experience analyzing data and generating business insights in order to guide business decisions.
  • Experience in Data center logistics.
  • Knowledge of SQL, expertise in data and insight.
  • Knowledge of digital marketing, programmatic advertising fundamentals.
About the job:
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities:
  • Set future proof quality processes, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact.
  • Process re-engineering to deliver efficiencies and quality outcomes.
  • Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPIs) delivery, and leverage economies of scale.

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