Hotel Receptionist

3 days ago


Varachha Road Surat Gujarat, India Hotel Oasis Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Core duties

  • Guest services: Greet guests warmly, check them in and out, issue room keys, and provide information about hotel facilities and local attractions.
  • Reservations: Manage phone, online, and walk-in bookings, as well as cancellations and modifications.
  • Guest relations: Address guest inquiries, complaints, and special requests promptly and professionally, such as booking wake-up calls or arranging transportation.
  • Financial transactions: Process payments, prepare invoices, and handle cash and credit card transactions accurately.
  • Administrative tasks: Maintain accurate guest records, update hotel management software, answer and transfer phone calls, and handle incoming and outgoing mail.

Key responsibilities

  • Check-in and check-out: Register guests, collect necessary information, verify identification and payment, and prepare bills upon departure.
  • Communication: Act as the first point of contact by answering phones and forwarding calls to the correct departments or rooms.
  • Problem-solving: Liaise with other hotel departments, like housekeeping, to ensure guest needs are met and to resolve any issues that arise.
  • Desk management: Maintain an organized, clean, and presentable front desk area and ensure all necessary supplies are stocked.
  • Sales and promotion: Inform guests about available services and amenities and may upsell additional facilities when appropriate.

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid time off
  • Provident Fund

Experience:

  • Hotel: 2 years (Required)

Work Location: In person


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