OTC AM/Lead AM
2 days ago
Position Name
OTC
Organisation Name
EXL
Description
onsite
Job Description
Job Title:
Order to Cash (O2C)
Band & Openings:
B1 (Individual Contributor) (Minimum 4 years experience)
B2 – (Around 6 years' experience)
Work Location:
[Noida] – Work from Office
Shift:
US Shift/ UK Shift
Notice Period:
Immediate to 30 days preferred
Educational Qualification:
Bachelor's Degree in Commerce, Finance, or related field
Experience Required:
B1: 4+ years in O2C operations
B2: 6+ years in O2C
Key Skills:
Billing and Invoicing
Cash Applications
Collections Management
End-to-End Order to Cash Process Knowledge
Reconciliation and Dispute Management
Customer Account Management
Knowledge of ERP systems (SAP / Oracle / Similar)
Good Communication and Stakeholder Management
Roles & Responsibilities:
Manage end-to-end Order to Cash (O2C) processes including billing, cash application, and collections.
Ensure accurate and timely invoice generation and posting of receipts.
Follow up with customers and internal stakeholders for collections and dispute resolution.
Perform cash allocation, unapplied cash handling, and ensure proper accounting entries.
Prepare aging reports, DSO analysis, and collection forecasts.
Maintain compliance with company policies and internal controls.
Collaborate with cross-functional teams to improve O2C process efficiency.
Support month-end and quarter-end closing activities.
Provide process guidance, mentor junior team members, and contribute to process improvements and automation initiatives.
Competencies:
Analytical and Problem-solving mindset
Process-oriented with attention to detail
Strong verbal and written communication skills
Customer-centric approach
Ability to work independently and in a team
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