Senior Product Software Engineer

2 days ago

INDPuneIndiQube Orchid, India Wolters Kluwer Full time US$ 90,000 - US$ 1,20,000 per year

Position Summary

We are seeking an experienced and proactive Senior Tech Support Engineer to join our team. In this role, you will provide advanced technical support for complex issues that require deep troubleshooting, root cause analysis, and collaboration with development and operations, customer support teams. You will play a key role in ensuring system stability, maintaining high customer satisfaction, and driving continuous improvement of support processes.

Education: 

  • Bachelor's in engineering degree or equivalent degree. 

Must have:

  • 7+ years of experience with at least 3+ years in an Tech support.
  • Strong experience in troubleshooting complex application, system, or network issues.
  • Solid understanding of relevant technologies such as:
    • Application servers, databases (e.g., SQL Server, PostgreSQL), C#, WebAPI
    • Cloud platforms (Azure, AWS)
    • Proficiency with log analysis tools, monitoring systems, and debugging tools.
  • Experience in C#,.NET Core/.NET Framework
  • Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira).
  • Strong problem-solving skills and ability to work independently under pressure.
  • Excellent problem-solving, debugging, and analytical skills.

Nice to have:

  • Experience with cloud platforms (Azure, AWS).
  • Knowledge of CI/CD pipelines & DevOps concepts.
  • Experience supporting mission-critical or customer-facing applications.
  • Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Datadog.

Essential Duties and Responsibilities:

  • Provide advanced (Level 3) technical support for issues.
  • Perform deep root cause analysis for recurring incidents and drive long-term solutions.
  • Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues.
  • Analyze logs, monitor system behavior, and simulate problems to reproduce issues.
  • Develop and maintain knowledge base articles, troubleshooting guides, and best practices.
  • Participate in deployment validations, release support, and post-release monitoring.
  • Implement workarounds, patches, or configuration changes as needed to restore service.
  • Identify areas for automation or process improvement to reduce future support incidents.
  • Ensure timely and professional communication with customers and stakeholders during incident resolution.
  • Guide and mentor juniors by sharing best practices and providing technical support.
  • Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

  • Senior Product Software Engineer

    5 days ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Senior Product Software EngineerExperience Required: 6–9.8 YearsLocation: PunePosition OverviewThe Senior Product Software Engineer is a key contributor to product development initiatives, responsible for delivering high-quality, scalable, and secure software solutions. This role demands strong technical expertise, leadership in Agile environments, and the...

  • Senior Product Software Engineer

    3 days ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position SummaryWe are looking for a talented and motivated Senior Software Developer with strong experience in C# and ReactJS to join our development team. In this role, you will design, develop, and maintain complex, high-performance web applications, provide technical mentoring to the team, and help drive best practices in coding, architecture, and...

  • Senior Product Software Engineer

    2 days ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time US$ 1,20,000 - US$ 1,50,000 per year

    Position SummaryWe are looking for a talented and motivated Senior Software Developer with strong experience in C# and ReactJS to join our development team. In this role, you will design, develop, and maintain complex, high-performance web applications, provide technical mentoring to the team, and help drive best practices in coding, architecture, and...

  • Senior Product Software Engineer

    16 hours ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position SummaryWe are looking for passionate and motivated Senior Software Developer with strong front-end expertise in to join our team. You will be responsible for building high-performing, scalable, and responsive web applications that deliver an exceptional user experience. In this role, you will design, develop, and maintain complex, high-performance...

  • Manager, Product Software Engineering

    1 week ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the Role:As a Manager in Software Engineering, you will lead a team of software engineers responsible for the development, implementation, and enhancement of commercial software products. You will oversee both desktop and browser-based applications, including thick client solutions, Angular-based platforms, and cloud-native systems on Azure. You will...

  • Senior Product Software Engineer

    2 weeks ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time US$ 90,000 - US$ 1,20,000 per year

    Job Description SummaryExperience Range: 6 to 10 YearsPosition Overview:The Senior Product Software Engineer will be a developer and will be a key member of our development team, responsible for designing, developing, and implementing high-quality software solutions. This role requires a deep understanding of both front-end and back-end technologies, with a...

  • Product Software Engineer

    2 days ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time US$ 90,000 - US$ 1,20,000 per year

    Position SummaryWe are looking for a talented and motivated Software Developer with strong experience in C# and ReactJS to join our development team.As a Product software engineer, you will work in a product development team that develops highly configurable software in a collaborative environment employing agile development methodologies. As an individual...

  • Senior Product Software Engineer

    2 weeks ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Description SummaryDesigns, develops, tests, debugs and implements more complex operating systems components, software tools, and utilities with full competency. Coordinates with users to determine requirements. Reviews systems under development and related documentation. Makes more complex modifications to existing software to fit specialized needs and...

  • Senior Product Software Engineer

    2 weeks ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time US$ 90,000 - US$ 1,20,000 per year

    Experience: - Minimum 7 years developing N-tiered systems in a .NET/SQL environment with C#.- STRONG knowledge of object-oriented programming and design patterns- Good understanding of .NET Collections and LINQ- Experience developing ASP.NET MVC applications and single page applications with use of client-side JavaScript libraries/Framework including jQuery,...

  • Senior Product Software Engineer

    2 days ago

    IND-Pune-IndiQube Orchid, India Wolters Kluwer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Industry Experience: 6-8 yrs.Remit• Development and release of Scandinavian products• Providing support and mentoring junior staff• Reviewing codeThe following mandatory skill set is required for the engineer:• .NET core including ASP.Net/C#• HTML/CSS and exposure to Front-end development using Angular 18+• Cloud-based development (primarily...