Receptionist cum Academic Counselor

1 day ago

Delhi, Delhi, India Study Palace Hub Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 2,40,000 per year

We are looking for a friendly, presentable, and articulate Receptionist cum Academic Counselor to be the first point of contact for our institute. This role involves greeting visitors, managing front-desk activities, and providing academic counseling to prospective students. The ideal candidate will have excellent communication skills, a customer-oriented mindset, and the ability to guide students in selecting appropriate academic programs.

Key Responsibilities:Reception & Front Desk Duties:

  • Greet and welcome visitors in a professional manner.
  • Manage incoming calls, emails, and walk-in inquiries.
  • Maintain visitor logs and ensure cleanliness of the front-desk area.
  • Schedule appointments and manage calendars for counseling sessions.
  • Handle administrative tasks such as data entry, filing, and correspondence.

Academic Counseling:

  • Guide prospective students and parents about various courses, admission processes, and career paths.
  • Understand student needs and recommend suitable academic programs.
  • Follow up with leads via calls, messages, and emails.
  • Maintain student records and counseling reports.
  • Collaborate with the marketing and academic teams to ensure accurate information is shared.
  • Participate in promotional events, webinars, and open house sessions.

Qualifications & Requirements:

  • Bachelor's degree in any discipline (Education or Psychology preferred).
  • Proven experience in a similar role (Receptionist/Academic Counselor) preferred.
  • Excellent communication, interpersonal, and presentation skills.
  • Proficient in MS Office and basic computer applications.
  • Strong organizational and time management skills.
  • Ability to handle sensitive and confidential information with discretion.

Key Skills:

  • Front Office Management
  • Academic Advising
  • Customer Service
  • Communication & Listening Skills
  • Lead Conversion & Follow-up
  • Time Management
  • Basic CRM or Student Management System knowledge (preferred)

Working Hours:

[Monday to Saturday, 10:00 AM – 7:00 PM]

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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