Chief Operating Officer

1 day ago

Bengaluru, Karnataka, India Hustlehub Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About HustleHub

HustleHub is a vibrant, fast-growing co-working space dedicated to fostering innovation, collaboration, and productivity for startups, freelancers, and enterprises. We offer modern infrastructure, seamless services, and a thriving community for professionals to connect and grow.

Position Overview

The COO will be a strategic partner to the CEO, responsible for overseeing day-to-day operations, driving operational efficiency, and scaling business processes to achieve growth objectives. The ideal candidate will have extensive experience in operations management, a strategic mindset, and a passion for creating seamless customer experiences in the co-working industry.

Key Responsibilities

1. Strategic Leadership

  • Collaborate with the CEO and leadership team to set the companys strategic direction and goals.

  • Develop and implement operational strategies to support business growth and profitability.

  • Establish KPIs and performance metrics for operational efficiency and team productivity.

2. Operational Management

  • Oversee daily operations across all HustleHub locations, ensuring high-quality service delivery.

  • Optimize processes for member onboarding, facility management, IT infrastructure, and vendor relations.

  • Manage budgets, resources, and cost structures to maximize operational efficiency.

  • Ensure compliance with legal, safety, and regulatory requirements.

3. Team Leadership & Culture

  • Build, lead, and mentor high-performing teams across operations, admin, and facility management.

  • Foster a collaborative, customer-centric culture aligned with HustleHubs values.

  • Implement training and development initiatives for staff to enhance productivity.

4. Business Growth & Innovation

  • Identify opportunities for operational automation, technology adoption, and process improvement.

  • Support expansion plans by assessing new locations, negotiating with vendors, and coordinating launch activities.

  • Work with the marketing and sales teams to deliver seamless member experiences.

5. Stakeholder Management:

  • Act as a bridge between management, staff, vendors, and members to ensure transparent communication.

  • Provide regular operational reports to the CEO and Board on business performance.

Education:

MBA/PGDM or equivalent degree in Business Administration, Operations, or related fields.

Experience:

Minimum 10+ years in operations or general management roles, preferably in co-working, real estate, or hospitality sectors.

Skills:

  • Strong leadership and people management skills.

  • Expertise in process optimization and operational excellence.

  • Financial acumen with P&L management experience.

  • Familiarity with technology tools for CRM, facility management, and automation.

  • Excellent communication, negotiation, and stakeholder management skills.

Personality Traits:

  • Strategic thinker with a hands-on approach.

  • Problem-solver with a customer-centric mindset.

  • Ability to thrive in a fast-paced, entrepreneurial environment.

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