IND_Manager - HR Ops

About Lowe's
 

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit

About the Team

The HR Operations team is responsible for delivering a seamless and compliant employee lifecycle experience. Our core functions include onboarding, leave management, and exit management, along with providing timely support for queries and issue resolution related to these processes. We also manage activities concerning alumni employees, former employee background verification (BGV), and other operational requirements.

In addition to operational excellence, the team is actively focused on process enhancement and continuous improvement, leveraging technology and automation to drive efficiency, accuracy, and a superior employee experience. We partner closely with stakeholders to identify opportunities for innovation and implement solutions that align with organizational goals and compliance standards.

Job Summary:-

The Manager-HR Operations at Lowe's India will lead a high-performing team to deliver seamless HR operational services across the employee lifecycle. This role is responsible for driving operational excellence through metrics, governance, and process optimization, while ensuring compliance and a superior employee experience. The ideal candidate will demonstrate strong leadership, strategic thinking, and stakeholder management capabilities, and will be instrumental in fostering a culture of accountability, innovation, and continuous improvement aligned with Lowe's core values.

Roles & Responsibilities:-

Core Responsibilities:

HR Operations Leadership

• Manage end-to-end HR operational processes across the employee lifecycle ( Hire to retire)
• Ensure timely, accurate and compliant execution of HR services.

Team Management & Performance

• Lead, coach and develop a high-performing HR Operations team.
• Drive team accountability, performance metrics and service excellence.

Operational Metrics & Governance

• Monitor and report key operational metrics to assess efficiency and effectiveness.
• Oversee invoicing governance and ensure adherence to audit and compliance standards.

Process Improvement & Transformation

• Identify and lead initiatives to streamline and enhance HR processes.
• Drive automation, digitization, and continuous improvement efforts.

Stakeholder & Vendor Management

• Build strong relationships with internal stakeholders across HR, Finance, Legal, and Business.
• Manage external vendors to ensure service quality, compliance, and SLA adherence.

Strategic Thinking & Leadership Behaviors

• Demonstrate strategic thinking, decision-making, and problem-solving.
• Foster a culture of ownership, accountability, and people development.

Values & Culture Champion

• Act ethically and align with company policies and standards.
• Promote customer focus, innovation, and impact-driven outcomes.
• Embody and reinforce Lowe's core values and leadership behaviors.

Years of Experience:-

• 8 - 10 years of progressive experience in HR Operations, with at least 3 - 4 years in a people management role.
• Experience in handling India-specific HR processes, compliance, and vendor management is essential.
• Exposure to process improvement, automation, and operational governance is highly desirable.

Education Qualification & Certifications (optional)

Required Minimum Qualifications:-

Bachelor's degree in human resources, Business Administration, or a related field is required.

Skill Set Required:-

Primary Skills (Must have)

HR Operations Expertise

Deep understanding of HR processes from hire to retire, compliance, and employee lifecycle management.

Team Leadership

Proven ability to lead, coach, and manage a team with a focus on performance and accountability.

Operational Metrics & Governance

Strong skills in tracking, analyzing, and reporting operational metrics; experience in managing invoicing and audit readiness.

Process Improvement & Execution

Ability to identify inefficiencies and lead initiatives for process optimization and automation.

Stakeholder & Vendor Management

Ability to collaborate with internal teams and manage external vendors to ensure service quality, compliance, and operational efficiency.

Strategic Thinking & Problem Solving

Ability to think ahead, anticipate challenges, and make data-driven decisions.

Ethical Judgment & Values Alignment

Strong sense of ethics and alignment with company values; ability to promote a culture of trust, customer focus, and continuous improvement.

Communication & Presentation Skills

Ability to communicate clearly and confidently with different levels of the organization.

Secondary Skills (desired):-

HR Technology Familiarity

Working knowledge of HR systems like Workday, SAP SuccessFactors, ServiceNow, or similar platforms.

Data Analysis & Reporting

Ability to interpret HR data, generate reports, and derive insights to support decision-making.

Project Management

Experience in managing HR-related projects with timelines, stakeholders, and measurable outcomes.

Time & Prioritization Management

Strong organizational skills to manage multiple tasks and deadlines effectively.

Customer-Centric Mindset

Focus on delivering a positive employee experience through responsive and empathetic service.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.