Architect - Cloud Ops

Chennai, Tamil Nadu, India

Department

IT Software Development & Operations

Job posted on

Dec 02, 2025

Employment type

Full Time Employee

The Solution Architect – End User Compute (EUC) CoE is the technical and operational leader

responsible for defining, standardizing, and modernizing all aspects of endpoint service delivery within

Neurealm's RunOps Practice. You will lead the Center of Excellence for EUC, setting standards for

endpoint lifecycle management, automation, patch compliance, digital experience measurement, and

scalable support models.

This role requires a combination of technical depth, automation fluency, and delivery leadership. You'll

collaborate across engineering, ITSM, cybersecurity, and client teams to drive measurable improvements in

user experience, endpoint security posture, and operational efficiency — all while building the reusable

runbooks and automation pipelines that power Neurealm's d services model.

Key Responsibilities

1. Domain Strategy & Governance

 Define the reference architecture for endpoint management across physical, virtual, and mobile

devices

 Set patching, imaging, software deployment, and configuration baselines for all client

environments

 Govern tool selection and standard policies for endpoint protection, MDM, and digital experience

monitoring

1. Automation & SOP Codification

 Design and maintain SOPs and playbooks for zero-touch provisioning, automated patch

compliance, and self-healing

 Build integration workflows using low-code tools or APIs to automate onboarding, policy

enforcement, and software installs

 Partner with the Automation CoE to accelerate L1/L2 issue resolution via bots, triggers, and

remediation scripts

1. d Services & Delivery Optimization

 Define tiered support models and escalation paths for EUC issues across client types

 Support capacity planning and shift distribution across global delivery teams

 Enable common tooling and process reuse to scale support without duplicating effort

1. Quality Assurance & Compliance

 Enforce monthly patch compliance, device hygiene baselines, and security posture metrics across

clients

 Audit delivery quality through ticket analysis, endpoint telemetry, and experience scoring

 Monitor adherence to CoE-authored runbooks and playbooks; lead corrective action when

required

1. Sales Enablement & SME Support

 Provide subject matter expertise during EUC-related RFPs, assessments, and client onboarding

 Create reusable enablement materials — including architecture templates, cost models, and demo

flows

 Represent the EUC CoE in client strategy sessions and pre-sales discussions

Tools, Platforms, and Techniques

Endpoint Management

 Microsoft Intune, SCCM/MECM, Windows Autopilot

 JAMF for macOS environments

 Workspace ONE, MobileIron, or equivalent MDM platforms

Virtual Desktop & Remote Access

 Citrix Virtual Apps and Desktops

 Azure Virtual Desktop (AVD), Windows 365

 VMware Horizon, Parallels RAS

Digital Experience Monitoring (DEM)

 Nexthink, Lakeside SysTrack, Aternity, or ControlUp

 User sentiment collection tools and endpoint scoring

Automation & Integration

 PowerShell, Bash, or Python scripting for endpoint orchestration

 N8N or similar low-code automation platforms

 Software deployment orchestration via Intune, SCCM, or Chocolatey

Security & Compliance

 Defender for Endpoint, BitLocker, CrowdStrike Falcon (in coordination with Cyber CoE)

 Patch management policies and compliance dashboards

 Device encryption, firewall, and baseline hardening

Required Certifications

 Microsoft 365 Certified: Modern Desktop Administrator Associate (Required)

 Citrix Certified Associate – Virtualization (Preferred)

 JAMF 200+ Certification (Preferred, for macOS environments)

 ITIL v4 Foundation or equivalent ITSM awareness (Nice to have)

Required Qualifications

 8+ years of experience in endpoint engineering or EUC operations, with 3+ years in a lead or

architect-level role

 Hands-on experience managing large-scale Intune/SCCM deployments and patching automation

 Strong working knowledge of VDI platforms, MDM tools, and zero-touch provisioning frameworks

 Demonstrated success standardizing device builds, policy enforcement, and troubleshooting

frameworks

 Strong documentation and cross-functional collaboration skills

Preferred Qualifications

 Experience managing endpoint fleets in regulated industries (e.g., healthcare, banking, government)

 Background in setting up digital experience monitoring programs

 Familiarity with cross-platform support (Windows, macOS, Android, iOS, ChromeOS)

 Prior role in a managed services or d services environment

Success Metrics for This Role

• 90% monthly patch compliance across all managed endpoints
• 95% adherence to CoE-authored provisioning and support playbooks

 Measurable improvement in DEX (Digital Experience) scores across accounts

 Reduction in L1 tickets via automation/self-healing bots

 Demonstrated contribution to successful solutioning and sales engagements