Senior Sales Order Specialist

Position Summary

Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and  best-in  class  analytics  that customers expect –driving innovation and growth across global markets. And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more –help to improve the performance of our customers. FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research. The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks

Project Overview: The Order and Rights Management team, Bangalore provides the order management- order processing administration, billing and collections function for Refinitiv (An LSEG Enterprise). The Bangalore centers purpose is to work with other regional centers in Geneva, London, St. Louis, Costa Rica and Sydney to provide order management support for our customers. The team also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we handle the internal order process to help improve our service to customers.

Day-to-Day Responsibilities:

The work may include any of the following depending on the region the role is mapped:

• Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.

• Call out all delays to internal groups including to the senior members of the team as appropriate

• Accountable for meeting and maintaining defined standards for quality and efficiency

• Handle internal customer queries and communication in a professional and service-minded manner ensuring

• Be a phenomenal teammate and ensure that internal and external customer's requirements are met - attend team meetings

• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.

• Support billing team in validating online invoices and portals

• Review the group email account to ensure that requests are actioned and completed according to agreed turnaround times.

• Creating and modification of customer master data.

• Meet agreed volume, service and quality targets

Qualification:

• Graduate/post-graduate in related field such as commerce or accounting

Required Skills:

• Good data interpretation skills

• Good knowledge of computer systems. Knowledge on SAP, Sales force is an advantage

• Should have customer centric demeanor

• Ability to prioritize and attention to detail

• High skills for learning

• Result oriented and ability to multi-task

• Should possess excellent communication – written and verbal and able to work as a team

• Ability to work independently on multiple activities, showing appropriate level of prioritization and critical issue skills

• Should be flexible working in night shifts

Proud to share LSEG in the India is Great Place to Work certified (Jun '25 – Jun '26).

Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEG

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

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