branch head

Job Title: Branch Head

Company: Gentleman Chit Funds Co (I) Pvt. Ltd

Employment Type: Full-Time

Experience Required: Minimum 5 Years

Qualification: Bachelor's Degree (MBA Preferred)

Industry: Financial Services / Chit Funds / NBFC

About the Company

Gentleman Chit Funds Co (I) Pvt. Ltd, part of the Gentleman Group of Companies, is a trusted name in the financial services sector, offering customer-centric solutions and transparent chit fund operations. With a strong network across the region, we're looking for result-driven professionals to lead our branch operations.

Position Overview

We are seeking a highly motivated and experienced Branch Head to take full ownership of branch performance. This role requires strong leadership, business acumen, and a target-driven mindset to oversee sales, collections, team supervision, customer relationship management, and daily branch operations.

Key Responsibilities

• Take complete responsibility for branch business performance, including sales and collection targets.
• Recruit, train, lead, and motivate branch staff including Sales Executives, Admin, and Customer Support teams.
• Monitor daily business activity and implement strategies to improve performance.
• Achieve monthly targets in chit registrations, renewals, and due collections.
• Review staff performance, ensure target adherence, and manage underperformance through corrective measures.
• Ensure operational and documentation compliance as per company standards.
• Build and maintain strong relationships with existing customers while driving new customer acquisition.
• Ensure adherence to SOPs, audit standards, and timely reporting to senior management.
• Handle customer grievances, operational issues, and ensure smooth day-to-day branch functioning.
• Coordinate with HO departments including Sales, Finance, HR, and Legal for business and compliance alignment.

Key Performance Indicators (KPIs)

• 100% achievement of monthly sales and collection targets
• 97%+ regular bucket collection
• ≤10% staff attrition at branch level
• 100% compliance with SOPs, audits, and internal policies
• 100% accuracy and timeliness of reports and updates

Candidate Profile

Experience: Minimum 5 years in branch management/supervisory role.

Education: Bachelor's degree (MBA in Marketing/Finance is an advantage).

Industry Preference: Chit Funds, NBFC, Banking, or similar financial institutions/

Technical Skills: MS Office, Data Analysis, Reporting Tools.

Leadership Skills: Team management, performance coaching, target orientation.

Communication Skills: Strong customer communication and interpersonal abilities.

Mobility: Two-wheeler with valid license preferred.

Working Hours:

Monday to Saturday | 9:00 AM – 6:30PM

Compensation:

Competitive salary with performance-based incentives

Gentleman Chit Funds Co (I) Pvt. Ltd is an equal opportunity employer. We encourage goal-oriented professionals with leadership potential to be part of our expanding team.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person