branch head
2 weeks ago
Job Title: Branch Head
Company: Gentleman Chit Funds Co (I) Pvt. Ltd
Employment Type: Full-Time
Experience Required: Minimum 5 Years
Qualification: Bachelor's Degree (MBA Preferred)
Industry: Financial Services / Chit Funds / NBFC
About the Company
Gentleman Chit Funds Co (I) Pvt. Ltd, part of the Gentleman Group of Companies, is a trusted name in the financial services sector, offering customer-centric solutions and transparent chit fund operations. With a strong network across the region, we're looking for result-driven professionals to lead our branch operations.
Position Overview
We are seeking a highly motivated and experienced Branch Head to take full ownership of branch performance. This role requires strong leadership, business acumen, and a target-driven mindset to oversee sales, collections, team supervision, customer relationship management, and daily branch operations.
Key Responsibilities
- Take complete responsibility for branch business performance, including sales and collection targets.
- Recruit, train, lead, and motivate branch staff including Sales Executives, Admin, and Customer Support teams.
- Monitor daily business activity and implement strategies to improve performance.
- Achieve monthly targets in chit registrations, renewals, and due collections.
- Review staff performance, ensure target adherence, and manage underperformance through corrective measures.
- Ensure operational and documentation compliance as per company standards.
- Build and maintain strong relationships with existing customers while driving new customer acquisition.
- Ensure adherence to SOPs, audit standards, and timely reporting to senior management.
- Handle customer grievances, operational issues, and ensure smooth day-to-day branch functioning.
- Coordinate with HO departments including Sales, Finance, HR, and Legal for business and compliance alignment.
Key Performance Indicators (KPIs)
- 100% achievement of monthly sales and collection targets
- 97%+ regular bucket collection
- ≤10% staff attrition at branch level
- 100% compliance with SOPs, audits, and internal policies
- 100% accuracy and timeliness of reports and updates
Candidate Profile
Experience: Minimum 5 years in branch management/supervisory role.
Education: Bachelor's degree (MBA in Marketing/Finance is an advantage).
Industry Preference: Chit Funds, NBFC, Banking, or similar financial institutions/
Technical Skills: MS Office, Data Analysis, Reporting Tools.
Leadership Skills: Team management, performance coaching, target orientation.
Communication Skills: Strong customer communication and interpersonal abilities.
Mobility: Two-wheeler with valid license preferred.
Working Hours:
Monday to Saturday | 9:00 AM – 6:30PM
Compensation:
Competitive salary with performance-based incentives
Gentleman Chit Funds Co (I) Pvt. Ltd is an equal opportunity employer. We encourage goal-oriented professionals with leadership potential to be part of our expanding team.
Job Types: Full-time, Permanent
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
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