Sr. Customer Service Executive

1 week ago

Mumbai, Maharashtra, India Unilever Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Main job purpose: To ensure efficiency and control of the business activities from order receipt to product delivery

The Customer Service Executive would be responsible for below activities

· Master Data management for entire portfolio listed with the customer and all DC/ Store

combinations

· Maintaining the Mapping in system as per the customer master

· Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores

· Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs,

MRP issues, Mapping issues, Delisting of inactive packs, new listings etc

· Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores -

resolving issues on extra Appointment and PO Extensions

· Drive on shelf availability and support all marketing plans & new launches to deliver business

growth through flawless supply chain execution

· Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain

Team

· Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the

performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables

· Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to

minimize Excess Ordering

· Meeting customers for replenishment review , master synchronization & sales forecast and

feeding back the inputs in the system

· Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast

accuracy , EDI etc)

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