Home Furnishing Consultant

1 week ago

Navi Mumbai, Maharashtra, India IKEA Full time

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Mumbai (Navi)

Employment type

Full Time Permanent

Department

Interior Design & Visual Merchandising

Deadline

Create complete home furnishing solutions fit to individual customer/ companies needs and dreams a.o. brand identity by using your home furnishing knowledge.

Demonstrate passion about IKEA products and actively learn about their features and benefits for customer / companies and share this knowledge with customers and colleagues.

Know the realities of the local market/ trade area and competitors and gather information from local Com&In departments well as private and B2B consultations, using this for customer/company planning and actively sharing it with colleagues.

Keep up to date with home furnishing, retail, trends and design to exceed customer/ companies' expectations.

Lead in a 1:1 appointment through your planning proposal by communicating benefits and adapting through understanding the customer feedback in order to convert the planning offer into an order.

Offer all relevant services, finalize, reassure and complement the shopping cart to give the customers a good feeling. Guide the customer through the payment process and contact the customer for after sales service.

Secure a successful, convenient and seamless customer experience, by optimally using all communication and sales channel, systems and ways of working. Demonstrate IKEA values and sustainability commitments to emphasize the difference between IKEA and all other Furniture Sellers.

Respect routines and responsibilities, working closely with relevant colleagues across functions and units and to understand the own impact on business results.

Minimum 5 year of experience in relevant field

Where others see home furnishing products, we see smart solutions to create a better everyday life. With a great deal of passion, imagination and brainstorming we turn colours, textiles and furniture into inspiring environments that excite, engage and convince IKEA visitors that they can do it too

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