Computer Hardware Technical Support Specialist

2 weeks ago

Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 4,50,000 - ₹ 9,00,000 per year

We are seeking a skilled and dedicated Computer Hardware Technical Support Specialist .This position requires a deep understanding of computer components, peripherals, and diagnostic tools, as well as excellent communication and customer service skills.

Key

Responsibilities:****

  • Provide technical support to customers via phone, email, or chat regarding hardware issues, installations, and troubleshooting.
  • Diagnose and resolve hardware-related issues, including desktops, laptops, printers, network devices, and other peripherals.
  • Perform system and hardware upgrades, installations, and replacements.
  • Assist with the configuration of hardware components, ensuring compatibility with software and other system elements.
  • Maintain and update documentation related to technical issues, resolutions, and system configurations.
  • Guide customers through hardware troubleshooting steps, from initial diagnosis to resolution.
  • Collaborate with cross-functional teams (such as software support, IT, and network teams) to resolve complex hardware problems.
  • Provide preventive maintenance recommendations to ensure longevity and performance of hardware devices.
  • Test, calibrate, and configure newly purchased hardware.
  • Maintain up-to-date knowledge of computer hardware products and emerging technology trends.
  • Escalate complex or unresolved technical issues to senior staff or management as needed.
  • Ensure high levels of customer satisfaction through timely resolution and professional communication.

Qualifications:

  • Proven experience in computer hardware support or technical troubleshooting.
  • In-depth knowledge of computer hardware components (motherboards, CPUs, RAM, hard drives, printers, etc.).
  • Experience with diagnostic tools and utilities for identifying hardware issues.
  • Ability to troubleshoot and resolve hardware and peripheral problems.
  • Basic understanding of operating systems (Windows, macOS, Linux) and how they interact with hardware.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Strong customer service skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently as well as in a team environment.
  • A+ certification or equivalent technical certifications (preferred but not required).
  • Ability to lift and move hardware components when necessary.

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience with networking hardware and setup.
  • Familiarity with software tools used for hardware diagnostics (e.g., memtest, stress testing software).
  • Certification in hardware-related fields (e.g., CompTIA A+, ITIL).

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