Certified Diagnostic Expert

2 weeks ago

Kottayam, Kerala, India EVM Citroen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

  • Should monitor and check whether all VINs reported are scanned for any pending RRT's.

  • Understand the customer concern / Customer voice clearly and jointly discuss with JC to allocate to Technician / Diagnostic Technician (If required).

  • Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.

  • Handles all customer complaints within 24 hours, informing other managers as appropriate.

  • Monitor that RO details are being verified by the technicians before commencing the repair work.

  • Make proper use of dealer connect and also explain the Technician / Diagnostic Technician the usage of the same.

  • Responsible for Following and Completion of WBTs of persons having SID's in the office.

  • Should raise e-ticket of any vehicle reported for technical concern in the next 2 hours with complete investigation report.

  • Communicate & coordinate with the warranty administrator for warranty related approvals received to help submit the warranty claims on time.

  • Make sure the technicians follow relevant bulletins and also explain the same to workshop team and ensure tool audit of workshop.

  • Make sure that proper tools are being used by the workshop team during repair.

  • Should focus on improving the technical capability & their problem-solving approach.

  • Mapping Skill Matrix for Technicians & plan for next level trainings

  • Make proper case study (one per week) and explain the Technician / Diagnostic Technician the approach of repair, DO's and DON'Ts (In-house Training).

Job Types: Full-time, Permanent

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: Remote

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