Social Media Manager
2 weeks ago
Role Overview
Social Media Manager are responsible for overseeing, monitoring, and managing the brand's social media presence across all platforms. This role requires a keen eye for detail, excellent judgment, and strong communication skills to ensure that all community interactions align with the brand's tone, values, and guidelines.
Key Responsibilities:
- Monitor and review comments, posts, mentions, and other user-generated content across social platforms to maintain a positive and respectful community.
- Respond to comments, queries, and messages in a timely and professional manner, following brand voice and moderation policies.
- Identify and remove content of community standards, platform guidelines, or brand-specific rules
- Stay updated on current trends, user sentiment, and competitor interactions to improve community engagement.
- Collaborate with content and teams to ensure consistent messaging and a seamless brand experience.
- Provide daily or weekly reports summarizing audience feedback, recurring concerns, and engagement insights.
Ideal Candidate:
- Strong attention to detail and emotional intelligence.
- Excellent written communication skills.
- Ability to make sound judgment calls under pressure.
- Familiarity with moderation tools and platform-specific community guidelines.
- Comfortable spending extended periods monitoring and engaging with online content.
Kindly Contact
HR || Team ||
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