senior g.s.a

The Senior Waiter is responsible for providing exceptional guest service, supervising junior wait staff, and ensuring smooth day-to-day operations of the restaurant floor. The role requires maintaining service standards, handling guest requests efficiently, and supporting the management team in training and development of staff.

Key Responsibilities:

Guest Service

• Greet and escort guests to their tables with a professional and welcoming attitude.
• Present menus, take orders accurately, and ensure timely service of food and beverages.
• Anticipate guest needs, respond promptly to requests, and handle complaints courteously.
• Maintain up-to-date knowledge of menu items, specials, and promotions.

Operational Duties

• Supervise and guide junior waiters/waitresses to ensure smooth service.
• Assist in table settings, mise-en-place, and overall cleanliness of the dining area.
• Coordinate with kitchen and bar teams to ensure efficient and accurate service.
• Monitor guest satisfaction and report feedback to the supervisor/manager.
• Ensure adherence to restaurant service standards, policies, and hygiene practices.

Team Support & Training

• Mentor new staff and assist in on-the-job training.
• Allocate tasks and ensure fair distribution of duties during shifts.
• Support the Restaurant Supervisor in maintaining discipline and teamwork.

Cash & Billing

• Present bills, process payments, and handle cash/card transactions responsibly.
• Ensure accurate billing and proper closure of guest checks.

Requirements:

• Minimum 3–4 years of experience as a Waiter in a restaurant or hotel (with at least 1 year in a senior/lead role).
• Strong knowledge of food & beverage service standards.
• Excellent communication and interpersonal skills.
• Ability to lead, train, and motivate junior staff.
• Good problem-solving and guest-handling skills.
• Flexible to work in shifts, weekends, and holidays.
• Qualification: Hotel Management Diploma / Graduate preferred.

Key Skills:

• Guest-oriented with a positive attitude.
• Leadership and supervisory skills.
• Strong teamwork and organizational abilities.
• Attention to detail and commitment to hygiene standards.
• Multitasking and time management skills.

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person