Guest relation Executive

7 days ago

Dehra Dūn, Uttarakhand, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at Hyatt Centric Dehradun. The ideal candidate will have 2-4 years of experience in the hospitality industry, with excellent communication skills and a passion for delivering exceptional guest experiences.

Roles and Responsibility

  • Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
  • Handle guest inquiries and resolve issues professionally and courteously.
  • Coordinate with other departments to ensure efficient service delivery.
  • Maintain accurate records of guest interactions and transactions.
  • Ensure compliance with company policies and procedures.
  • Provide exceptional customer service, exceeding guest expectations.

Job Requirements

  • Minimum 2 years of experience in the hospitality industry, preferably in a guest relation executive role.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Familiarity with hotel management systems and software.
  • Ability to maintain confidentiality and handle sensitive information.

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