Guidewire Support

1 week ago

Bengaluru Chennai Kochi, India Artech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Support Executive

Work Location: ~BANGALORE, KA. CHENNAI. TN. KOCHI, KL

Skill Required: Digital : Guidewire BillingCenter~Guidewire : PolicyCenter - Domain

Experience Range in Required Skills: 6-8 years

Job Description:

1)Proficient in maintenance and configuration of Guidewire products, with extensive experience in PolicyCenter, BillingCenter and ContactManager

2)Good working experience in Java 7 or higher version

3)Strong knowledge and hands on experience in PL SQL

4)Extensive experience in understanding and writing GOSU scripts

5)Hands-on experience in configurations tools, example Gitlab, Jenkins

6)Provide technical support for incidents raised by end users related to PolicyCenter, BillingCenter, Contact Manager and Radar Live applications

7)Experience in configuration of monitoring tools Splunk, Dynatrace

Essential Skills: Excellent communication skills, both verbal and written

Good Stakeholder communication skills

Proactive attitude with a strong problem-solving mindset

Ability to work effectively under pressure and manage multiple priorities

Strong analytical skills to investigate defects and bugs in the systems and work closely with product team for a permanent fix

Desirable Skills: Knowledge of Broker insurance business and quote engines

Leadership qualities in closely working with the application owner and look after the team when needed

Support out-of-hours change activities, including post-verification checks to ensure successful implementation

Commitment to continuous learning and development in Guidewire products and support methodologies

Familiar with ITIL concepts (Incident, Change and Problem management)

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