
Guidewire Support
1 week ago
Job Title: Support Executive
Work Location: ~BANGALORE, KA. CHENNAI. TN. KOCHI, KL
Skill Required: Digital : Guidewire BillingCenter~Guidewire : PolicyCenter - Domain
Experience Range in Required Skills: 6-8 years
Job Description:
1)Proficient in maintenance and configuration of Guidewire products, with extensive experience in PolicyCenter, BillingCenter and ContactManager
2)Good working experience in Java 7 or higher version
3)Strong knowledge and hands on experience in PL SQL
4)Extensive experience in understanding and writing GOSU scripts
5)Hands-on experience in configurations tools, example Gitlab, Jenkins
6)Provide technical support for incidents raised by end users related to PolicyCenter, BillingCenter, Contact Manager and Radar Live applications
7)Experience in configuration of monitoring tools Splunk, Dynatrace
Essential Skills: Excellent communication skills, both verbal and written
Good Stakeholder communication skills
Proactive attitude with a strong problem-solving mindset
Ability to work effectively under pressure and manage multiple priorities
Strong analytical skills to investigate defects and bugs in the systems and work closely with product team for a permanent fix
Desirable Skills: Knowledge of Broker insurance business and quote engines
Leadership qualities in closely working with the application owner and look after the team when needed
Support out-of-hours change activities, including post-verification checks to ensure successful implementation
Commitment to continuous learning and development in Guidewire products and support methodologies
Familiar with ITIL concepts (Incident, Change and Problem management)
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