Specialist - OM & CS

5 days ago


Bengaluru, Karnataka, India MANN+HUMMEL Full time

Main Tasks

Operational Duties:

  • Receives and processes complex customer orders, inquiries and/or complaints
  • covering items or products ordered. Maintains an ongoing relationship with customers and sales staff.
  • Uses knowledge of products, product availability, sales
  • erritories, and individual customers to provide a key communications link to the customer.
  • Exercises judgment and discretion, and functions independently within authorized limits.
  • Typically requires analysis, judgment, and sensitivity to customer needs.

Order Management

  • Manage customer portals
  • Create delivery note
  • Validation price agreement
  • Monitoring EDI Orders
  • Confirmation order details
  • Manual order entry
  • Manage order exceptions
  • Send order confirmation
  • Manage return
  • Customer order delivery tracking
  • Issue credit note
  • Price dispute management

Customer Care

  • Answer customer questions regarding technical issues
  • Forward customer request to product management
  • Forward complex topics, dispute cases, technical support to respective responsible function
  • Analyses internal request
Your Profile
  • Education/university degree in business administration, sales, commerce or any other relevant field.
  • 0 to 2 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
  • SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, PowerPoint, word..)
  • Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
  • Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
  • Flexibility with shift timing for self and experience in 24x5 shift model.
  • Service oriented mindset - Proven ability to develop new ideas and creative solutions


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