Deputy Manager

Requirements for Sr. Manager / Manager (Ops – PhD)

Experience:

• Should have demonstrable experience of at least two (2) years as Manager or Assistant Manager while managing a team in the Education domain
• Experience should be focused on Post-Sales or Backend working of the process for admission workflow and/or student journey
• Should have handled University Coordination work with regular interactions with university personnel
• Total Experience of at least five (5) years (majority of which should be in the Education Domain)

Good to have:

• Excellent communication skills in English and Hindi
• Quick-thinker with a solution-driven approach
• Good PR Skills and relationship building ability
• Multi-tasker with an ability to take on multiple roles
• Confident with an outgoing personality
• Ability to absorb knowledge quickly and efficiently

KRAs for Sr. Manager / Manager (Ops – PhD)

• Leadership and Team Management:
• Lead by example and demonstrate professionalism and integrity in all interactions
• Conduct regular 1-on-1s with the team to know their issues and understand their needs
• Be the first point of contact for internal grievances and personal issues of team members by addressing their issues and fulfilling their needs
• Take accountability for own work and for the work done by the team members
• Prepare the growth plans for each individual in the team

Task and Process Management:

• Be the first point of contact for inter-departmental coordination and related workflows including escalation management
• Work towards process refinement for better efficiency and reduced TATs
• Suggest out-of-the-box solutions wherever required and wherever possible
• Ensure that all the assigned tasks are getting resolved within the defined time
• Maintain records of work done by every team member and ensure accuracy
• Follow-up with different teams/universities to get updates and resolutions for matters pertaining to various cases
• Conduct university visits in situations that demand higher supervision and interaction
• Conduct random audits on work of team members
• Develop SOP's, KB's work flow, and other documents for process improvement

Training, Development and Communication:

• Ensure work on knowledge improvement and upskilling of self and of team members
• Ensure proper knowledge transfer and training for new team members
• Present all relevant data to the management as and when required
• Ensure effective communication between team, other departments, and senior management
• Continuously seek opportunities for process improvement and efficiency gains within the team

Performance Monitoring and Update:

• Closely monitor individual and team performance metrics and implement strategies for improvement
• Act as a liaison between team members and management
• Ensure adherence to company policies, procedures, and quality standards
• Provide timely updates and reports on team performance and progress

P.S.: Candidates with Study Abroad or University experiences are acceptable too.

Apply Now - HR Sakshi Bhardwaj or

Job Types: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

Benefits:

• Cell phone reimbursement
• Provident Fund

Application Question(s):

• What is your current location.?
• Are you an immediate joiner..?
• How much total years of exp. you have in operations or applications management..?

Work Location: In person