Product/Application Expert

VACANCY FOR Product/Application Expert

About the Company:

At Alfa Laval, every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.​

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Please feel free to visit our website

The position / About the Job:

As our new Product/Application Expert, you will play a key role in supporting both internal and external customers by providing troubleshooting and expert technical advice. Your focus will be on controls and automation, with primary responsibility for delivering high-quality support for Alfa Laval's decanter technology. In this role, you will ensure that customers receive timely, reliable solutions, enabling them to maximize uptime, efficiency, and performance.

Key Responsibilities:

• Resolve technical complex questions related to Service in Helpdesk for internal and external customers.
• Prepare quotes, Technical and Commercial for engineered orders – Including spare parts and upgrade kits
• Contribute to Spare part planning
• Troubleshooting
• Coordinate and drive projects together with other stakeholders in Alfa Laval, e.g., PM and R&D
• To some extent, identify new opportunities for growth

Must have

• Deep Automation, Control, and connected services expert knowledge
• Experience and understanding from the process industry
• Hands on experience – Not only theoretical knowledge

Nice to have

• Knowledge of/experience in decanters

Personality

• Proactive
• Growth mindset
• Self-driven
• Customer centric
• Open minded

Who Are You?

Years of experience

• 10+ years of relevant experience

Knowledge:

• Education: Bachelor's in Engineering

What You Know

You have a solid expert understanding of control systems and automation, ideally combined with experience from the process industry. Your background could be as an Electrical, Operations, or Process Engineer, or perhaps as a Marine Engineer or in a similar technical field. What matters most is that you bring strong technical insight, problem-solving skills, and the ability to apply your expert knowledge in a practical, customer-focused environment.

About You

You bring a growth mindset and a genuine curiosity to keep learning and developing – both professionally and personally. With a caring, customer-focused approach, you are dedicated to creating meaningful value and nurturing strong, long-lasting relationships. You are open and adaptable, welcoming new ideas, changes, and different ways of working with a positive spirit. Where others might see challenges, you see opportunities for growth, potential, and collaboration, making you an encouraging and valuable partner for both your team and our customers.

What's in it for you

• At Alfa Laval, you'll be supported by a mentor from day one and welcomed into a collaborative, informal team. You'll work in a truly global, multicultural environment with colleagues who bring high technical expertise and a passion for sharing knowledge. With plenty of career opportunities ahead, you'll have the freedom to grow, connect, and shape your future with us.
• Participate in the development of exciting and technologically advanced products.
• The position presents the chance to work in a global company, with great career opportunities for the right candidate.
• This position can be based at our Pune office, with an expected travel commitment globally of approximately 15–25 days per year. In the first year 40-50 days.

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval's future success, and you will be learning new things every day.
• A chance to work in a creative environment with flexibility and work-life balance.

Interested? Please apply for the position

Note

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.