Therapist

Location: Hyderabad,Bangalore,Chennai,cochin,Mumbai,Goa

Reporting To: Spa Manager / Duty Manager

Role Summary

The Spa Therapist plays a vital role in delivering professional spa therapies and

treatments to guests while upholding the highest standards of hygiene, safety, and

personalized service. They contribute directly to the wellness experience of every guest

through skilled hands-on services, product recommendations, and a deep understanding

of client needs. Their role also includes maintaining treatment areas and participating in

continuous training.

Key Responsibilities

1. Treatment Delivery:

a) Perform a wide range of spa services including massages, body scrubs, wraps, facials,

reflexology, and other therapies as per spa protocols and certifications.

b) Tailor each treatment based on the guests preferences, health conditions, and

contraindications to ensure maximum comfort and benefit.

c) Prepare treatment rooms before each session with required products, towels, and

equipment.

d) Manage therapy time efficiently while ensuring quality and care are never

compromised.

1. Guest Interaction & Service

a) Greet guests politely and conduct a pre-treatment consultation to understand

expectations and areas of concern.

b) Maintain a calming and respectful presence throughout the service, creating a relaxing

environment.

c) Offer post-treatment guidance and recommend appropriate at-home care or spa

products.

d) Handle guest concerns sensitively and escalate to the Duty Manager or Spa Manager

when necessary.

1. Hygiene & Cleanliness:

a) Maintain strict cleanliness of treatment rooms, beds, tools, and equipment before and

after every service.

b) Follow hygiene protocols for self, spa linen, product handling, and disposal of waste

materials.

c) Ensure compliance with all local and brand-level health and wellness regulations.

1. Record Keeping

a) Maintain accurate and confidential records of guest treatments, special conditions,

product usage, and feedback.

b) Update treatment logs and reports as per spa standards and provide relevant inputs

for guest history tracking.

1. Retail & Sales Support

a) Promote relevant spa packages, therapies, and retail products based on guest

requirements and treatment outcomes.

b) Support front desk team in achieving sales goals through therapist recommendations

and product trials post-treatment.

1. Training & Development:

a) Participate in all training sessions, product demos, and workshops conducted by the

spa or brand partners.

b) Stay updated on new techniques, wellness trends, and product innovations to deliver

modern and effective therapies.

c) Practice and refine skills regularly to maintain excellence in service delivery.

1. Team Support & Professional Conduct:

a) Coordinate with front desk staff and other therapists to ensure timely appointment

flow and guest satisfaction.

b) Maintain professional behavior, appearance, and emotional discipline at all times.

c) Report any maintenance issues, guest concerns, or stock shortages to the Spa Manager

promptly.

Key Skills & Competencies

• Certified Therapist Skills: Formal training and certification in therapies like Swedish, Deep

Tissue, Aromatherapy, Reflexology, etc.

• Guest Service Orientation: Ability to connect with guests empathetically and create a calm,

welcoming, and healing experience.

• Physical Stamina: Capability to perform multiple treatments with physical precision and

energy throughout the day.

• Hygiene Awareness: High standards of personal hygiene, spa sanitation, and treatment

room maintenance.

• Product Knowledge: Understanding of spa products, essential oils, skincare ranges, and

their appropriate use.

• Communication Skills: Clear and gentle communication to explain treatments, offer care

advice, and receive guest feedback.

• Time Management: Punctuality and ability to manage appointment durations while

ensuring thorough service delivery.

• Team Spirit: Willingness to collaborate, cover shifts when needed, and support spa

operations beyond the therapy room.