Customer Support Executive

2 days ago

Nagpur, Maharashtra, India Dhandhania Infotech Full time US$ 40,000 - US$ 80,000 per year

Job Role:

As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers.

Key Responsibilities:

  • A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof.
  • Maintaining records of transactions and interactions.
  • Appropriate and timely follow-ups wherever required.
  • Escalate unresolved queries to respective departments for accurate redressal.
  • Familiar with CRM systems and practices.

Required Experience and skills:

  • A minimum of 1-4 years of relevant experience is required.
  • Good Communication Skills in English language
  • Good Listening & Problem Solving Skills.
  • Ability to take and handle Stress and Pressure.
  • Good Interpersonal Skills.
  • Exhibiting patience in order to appease the most difficult clients.
  • Following through on inquiries to ensure completion and satisfaction of work.
  • Negotiating acceptable terms for both the company and the customer

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