Software Engineer
5 days ago
Role Overview:
We are looking for skilled Software Engineers who are passionate about solving customer-reported issues. This role focuses on
triaging, investigating, and resolving customer tickets
with a mix of
case work, small enhancements, and defect fixes
. You'll work across front-end, back-end, or full-stack areas depending on team needs and use
AI tools
to speed up issue resolution and improve customer satisfaction.
Key Responsibilities:
- Resolve customer-reported issues with speed, accuracy, and empathy.
- Collaborate with support, product, and engineering teams to fix problems effectively.
- Work on small stories and bug fixes while maintaining code quality and stability.
- Communicate directly with customers when needed, ensuring professionalism and clear updates.
- Use AI tools (e.g., GenAI, RAG pipelines, ServiceNow AIA Studio) to assist in debugging and automating tasks.
- Document fixes and contribute to internal knowledge bases for future reference.
Required Skills:
- Strong communication and customer-handling skills.
- Proficiency in
React (front-end)
and
Java (back-end)
; full-stack experience preferred. - Experience in
technical troubleshooting
or
customer support engineering
. - Familiarity with
AI tools
used in engineering workflows. - Ability to manage multiple cases independently and efficiently.
Preferred Qualifications:
- IC3:
5–8 years of experience in software development or support engineering. - IC4:
8–11 years of experience with proven ownership of customer-facing issues and mentoring experience. - Exposure to
Agile tools
(Jira, GitHub, Confluence). - Experience with
low-code
or
AI-assisted development environments
.
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