Product Support Specialist
2 weeks ago
Job Location: Bangalore
About Position:
We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.
About EasyEcom:
EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyond
Roles and responsibilities:
● Identifying clients' requirements and helping them use specific features
● Respond to clients' queries on time via chat, phone, or email and escalate, if needed
● Analyze and report any problems with the product functionalities.
● Guide clients through new features and functionalities
● Follow up with customers to ensure cent percent timely resolution for all the issues.
● Gather clients' feedback and share it with the team.
● Update our internal databases with information about clients' discussions and technical issues with the product.
● Recommend improvements and workarounds to make the product better
● Share feature requests with team members
Requirements:
● Post Graduates - MCA/MSC IT & MBA.
● Excellent communication and negotiation skills
● 1-2 years of experience in Product Support
● Proficiency in English and Hindi
● Excellent knowledge of MS Office
● Self-motivated with a result-driven approach
● Critical thinker and problem solver
Perks of Joining EasyEcom
● Great Culture
● Product Training
● Recognition of Work
● Ownership & Leadership opportunities
● Internal Job Postings
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