
Helpdesk Consultant
1 day ago
Proficiency in the Italian Language:
Please share your video profile for a minimum of two minutes.
- Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats
- Assist Adobes strategy in Americas/Europe
- Interact with regional sales team in Americas/Europe
- Providing end-to-end Adobe Partner support
- Answer how-to questions and help Partners/Resellers navigate a variety of tools
- Diagnose Reseller issues and engage with our product and engineering teams using established processes
- Communicate thoughtful, customized solutions that help Partners move forward and grow their business
- Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes
You work with:
- Sales team and Sales Operations professionals in Americas and Europe
- Various business teams within Adobe
- Adobes retailers/resellers from across Americas
- Global Sales operations center
Learning:
- Core business operations and Go strategy
- Understand processes, systems, policies & business
- Interaction with market and customers directly
- Cross-cultural collaboration
Skills Development:
- Practice language daily. Written and oral.
- Problem solving
- Team Player
- Business Comprehension skills
Expectations
- Are self-motivated and eager to learn
- Adapt quickly to changing priorities and Adobe Partner needs
- Have a clear, professional, and informative communication style
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
- Ability to work with people from across countries
- Ability to learn MS excel and translation
Career Path
- Customer Support Management
- Operations Management
- Program Management
- Business Analysis
- System Analysis
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