SAP Application Support Senior
1 day ago
Role & responsibilities
- Provide 2nd and 3rd level support for SAP applications, including incident management, problem resolution, and system monitoring.
- Act as the primary point of contact for SAP application-related issues and coordinate with SAP Basis, development, and functional teams for issue resolution.
- Analyze, troubleshoot, and resolve complex SAP application issues to minimize downtime and ensure business continuity.
- Monitor SAP system performance and proactively identify potential areas of improvement.
- Implement and support SAP patches, upgrades, and transports in coordination with technical teams.
- Collaborate with business users and stakeholders to understand requirements and provide SAP solutions or enhancements.
- Document support activities, resolutions, and best practices to improve knowledge base and team efficiency.
- Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
- Support testing and validation of SAP functionalities after upgrades or changes.
- Mentor and guide junior team members in SAP application support processes.
- Ensure compliance with organizational policies and ITIL best practices.
Preferred candidate profile
- Bachelors degree in Computer Science, Information Technology, or related field.
- 12+ years of experience in SAP Application Support, preferably in large enterprise environments.
- Strong hands-on experience with SAP modules such as MM, SD, FI/CO, PP, WM, or relevant areas.
- Deep understanding of SAP system architecture, processes, and integration points.
- Experience with SAP incident management tools like SolMan or ServiceNow is a plus.
- Good knowledge of SAP transport management and change request processes.
- Proven ability to troubleshoot and resolve complex SAP issues in a timely manner.
- Excellent communication and interpersonal skills to interact with technical teams and business users.
- Strong analytical and problem-solving skills.
- Ability to work independently as well as part of a team.
- ITIL certification or experience working in ITIL environments is preferred.
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