Business Interlock Specialist

Business Interlock Key Skills

• Client/stakeholder relationship management
• Business Interlock
• Learning and Development
• Training Delivery
• End to End training
• LMS
• TNI
• TNA
• Learning operations

Role Outline

The Learning Director partners with client stakeholders on the training needs analysis process, builds conceptual designs, provides learning solutions, and guides the Learning Studio team to execute the design. The Learning Director is responsible for the overall design of learning interventions and is also responsible for managing the overall development pipeline. The Learning Director directly supports and has overall accountability for execution of projects and Academies according to design, process, quality, budget, and milestone standards.

Key Responsibilities

• Curriculum/Learning Solution Planning
• Proactively understand the clients' business drivers, needs, and priorities
• Recommend the potential learning approach/program/solutions
• Curate learning assets identified for the curriculum/solution
• Document learning requirements in a Preliminary Learning Brief (PLB) and/or summary deck
• Review and map project source content, identifying any gaps
• Draft the initial scope/budget for the solution
• Generate and negotiate options, as needed
• Oversee the maintenance of existing curriculum to ensure continued relevance to target audience, skills, proficiency level
• Pipeline/Demand Planning
• Partner with the client on 90-day learning planning; documenting priorities, scope, and timelines
• Connect with the client to review the pipeline weekly/monthly/quarterly
• Project the spend and staffing requirements
• Stakeholder Management
• Develop and maintain strong working relationships with key stakeholders
• Guide the client along the design-deploy-delivery journey
• Connect actively with the client to identify and solve for pain points
• Analyze and present metrics to drive data-based decision making
• Operations Management
• Plan and facilitate project calls to align the Learning Studio on goals, deliverables, timelines, and dependencies
• Define and assess effectiveness of the learning program/s
• Lead weekly status meetings, and provide guidance to address risks and issues
• Continually focus on value-added activities and process improvement

Knowledge and Skills

• Required
• Client/stakeholder relationship management
• Business acumen and appreciation of strategic intent
• Learning needs analysis
• Learning solution planning
• Learning delivery experience
• Learning program and project management
• Practical understanding of types of learning solutions and architectures available, and when they are best used
• Good knowledge of instructional design principles and product types
• Strong program/project management skills with a proven record in execution
• Able to work independently across a broad range of activities
• Strong written and oral communication skills including:
• Ability to facilitate Client SME and Sponsor discussions to set expectations, and to ensure appropriate involvement
• Good presentation skills
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, and MS Project)
• Ability to network and build positive relationships with client, business stakeholders, vendors, and teams
• Preferred
• Experience in learning and talent strategy development
• Awareness of current trends in learning including AI, VR, Storytelling, etc.
• Working knowledge of accessibility principles and guidelines
• Exposure to learning measurement and analysis

Qualifications

• Education
• Bachelors Degree in Instructional Design, Cognitive Psychology, Communications, Organizational Development, or equivalent experience.
• Work Experience
• 10+ years of learning strategy and advisory experience (requirement gathering and solutioning)
• 7+ years of client/stakeholder relationship management experience.