Associate Manager II

Associate Manager II - Business Development 
About Navi : Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. 
Founders: Sachin Bansal & Ankit Agarwal 
Know what makes you a "Navi_ite" :  1.Perseverance, Passion and Commitment 
• Passionate about Navi's mission and vision 
• Demonstrates dedication, perseverance and high ownership 
• Goes above and beyond by taking on additional responsibilities 
2.Obsession with high quality results 
• Consistently creates value for the customers and stakeholders through high quality outcomes 
• Ensuring excellence in all aspects of work 
• Efficiently manages time, prioritizes tasks, and achieves higher standards 
3.Resilience and Adaptability 
• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility 
Why should you join us?  ● We are in the business of building customer centric products, solving for the lack of transparency and dilemma customers face in the BFSI space;  ● We leverage technology to better serve our customers by cutting out inefficiencies;  ● We are a financial conglomerate in the making with presence across - Personal Loans; Home Loans; Mutual Funds; Insurance; Microfinance 
What does this role do?  ● Perform Business Development/Strategic Alliance function for designated locations within the Home loan Business at NAVI.  ● Develop and implement comprehensive strategies to enhance Navi's presence in the home loans market across the country, considering customer needs, leveraging industry trends and competitive landscape.  ● This role entails establishing and nurturing long lasting strategic partnerships to enhance our wallet share while delivering seamless convenience & superior experience to the user.  ● Establish and monitor key performance indicators (KPIs) to assess the effectiveness of strategic initiatives and make data-driven recommendations and implement them for continuous improvement.  ● Stay informed about regulatory changes in the home loans industry and ensure that our strategies align with compliance requirements.  ● Address all customer queries and concerns with respect to the home loan product, company, and industry, delivering seamless convenience & superior experience to the user. ● Assist customers having a home loan offer on Navi App till the final disbursement of the loan and ensure a great customer experience  ● Ensure that all relevant documents from both builder & customer are collected and submitted as per the standard operating procedure (SOP), ensuring compliance and process adherence.  ● Coordinate with internal stakeholders such as operations and tech team for smooth disbursement and with external stakeholders such as builders and channel partners to drive better conversions.  ● Effectively balance time between office-based coordination and active presence at builder sites, especially in events and project launches to increase Navi's brand visibility in the market.  ● Engage with the internal business development team to help scale business with pre-approved real estate projects listed on the Navi App.  ● Provide insights/feedback to internal teams such as Business, Product, Credit to drive existing or new products and improve our customer experience. 
What are we looking for?  ● 2 to 4 years of Business Development/Sales background & extremely good negotiation & convincing skills to navigate and influence key decisions during partnership development.  ● Strong analytical mindset with the ability to translate market insights into actionable strategies.  ● Business first thinking with a focus on achieving strategic objectives and cultivating impactful alliances.  ● Proactive approach to problem-solving, and an ability to drive innovation in product and service offerings.  ● Excellent interpersonal and communication skills, to effectively collaborate with cross functional teams within NAVI and thrive in a fast paced environment.  ● Demonstrated ability to take ownership and drive results in a dynamic business environment as a self-starter.  ● Flexible to intra and inter city travel.

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