Senior Administrator in Support

4 days ago

Noida, Uttar Pradesh, India HCL Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

SENIOR SPECIALIST

Skill (Primary)

DWP-WPE-WORKPLACE VIRTUALIZATION

Location

Noida

Job Description (Posting).

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

SrAdmin-CitrixVirtualDesktopsEssentials

Job Summary
The Sr Administrator in Support & Operations will play a crucial role in delivering advanced technical support for Citrix Virtual Desktops Essentials. This position is integral to ensuring customer satisfaction through efficient troubleshooting, root cause analysis, and proactive incident resolution. The successful candidate will leverage their expertise to maintain high standards of service quality and operational excellence. (1.) Key Responsibilities
Provide Advanced Technical Support For Citrix Virtual Desktops Essentials By Conducting Thorough Root Cause Analysis And Implementing Effective Solutions To Resolve Complex Incidents And Security Issues.
Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies During All Support Operations.
Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Enhancing The Overall Security Posture Of The Organization.
Engage In Value-Adding Activities, Including Updating And Managing The Knowledge Base, Training New Hires, And Coaching Analysts To Enhance Team Capabilities.
Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, And Effectively Mitigating Security Threats To Ensure A Positive Customer Experience.

Skill Requirements
Proficient In Citrix Virtual Desktops Essentials With Solid Troubleshooting Skills.
Strong Understanding Of Incident Management And Root Cause Analysis Principles.
Familiarity With Security Protocols And Best Practices In Virtual Desktop Environments.
Excellent Communication And Collaboration Skills, Enabling Effective Teamwork And Customer Interaction.
Ability To Work Independently And Manage Multiple Tasks To Meet Service Level Agreements.

Certification
Optional But Valuable: Citrix Certified Associate Virtualization (Cca-V)
Optional But Valuable: Itil Foundation Certification

Experience LevelSenior Level

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